Anchal Gill
Brampton,ON
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Rona Maple
Vaughan, Ontario
03.2024 - 09.2024
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Maintained knowledge of current sales promotions and new product releases.
- Provided information about products and services available to customers.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Addressed inquiries, resolved customer issues, and managed customer relations.
General Laborer
Niche Bakery
Woodbridge, Ontario
01.2024 - 09.2024
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Participated in company training sessions to improve skills and boost process knowledge.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Gained independent working skills and guided and mentored less experienced team members.
Senior Cabin Crew Member
Spicejet Ltd
Gurgaon, India
10.2014 - 04.2023
- Managed the safety and security of passengers on board aircrafts.
- Provided customers with excellent service while ensuring their comfort and satisfaction.
- Performed first aid when needed and provided reassurance to nervous passengers during turbulence or other unexpected events.
- Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
Education
MBA - Technology, Innovation And Entrepreneurship
International Business University
Toronto, ON04-2025
BBA - Commerce And Business Administration
Arni University
India04-2017
Skills
- Team Collaboration
- POS System Operation
- Stock replenishment
- MS Office proficiency
- Clerical Support
- Customer Relationship Management (CRM)
- Product Knowledge
- Customer Service
- Complex Problem-Solving
- Retail Marketing
- Product Merchandising
Accomplishments
- Certificate of Acknowledgement for Scoring 86.8% in 10th Grade
- Certificate for Full Attendance in year 2016-2017
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Elementary
Certification
- Diploma in Digital Marketing
- Certificate in Computer Application
- Travelport Galileo GDS Basic & Advance
References
References available upon request.
Timeline
Customer Service Associate
Rona Maple
03.2024 - 09.2024
General Laborer
Niche Bakery
01.2024 - 09.2024
Senior Cabin Crew Member
Spicejet Ltd
10.2014 - 04.2023
MBA - Technology, Innovation And Entrepreneurship
International Business University
BBA - Commerce And Business Administration
Arni University
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