Anchal Anchal
Kelowna,,BC
Summary
- 5+ years of experience in document handling and operational support.
- Proficient in MS Office tools, including Outlook, Excel, and Teams; experienced in using dispatch and document systems.
- Comfortable operating office hardware such as photocopiers and scanners; routinely handled documentation in past roles.
- Demonstrated ability to work independently while ensuring accuracy in recordkeeping and customer interaction.
- Proven ability to work independently and efficiently in fast-paced environments.
- Strong verbal and written communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Admin
Summit Tools
04.2025 - Current
- Oversee daily reconciliation of invoices, tills, and bank deposits, ensuring accurate documentation and compliance with company standards.
- Prepare and send documents to the Head Office via email and courier
- Work closely with the Store Manager and Head Cashier to resolve any invoicing errors or paperwork discrepancies. Coordinate with the Head Office on store administration matters
- Monitor and order office and store supplies, ensuring the store remains well-stocked for daily operations. Support store displays and promotional setups.
- Assist in drafting staff schedules, submitting overtime sheets, and mentoring staff to ensure compliance with both office and cashier standards, and procedures
Customer Service Representative
Budget car and truck rental
06.2023 - 05.2025
- Greeted customers and provided excellent customer service.
- Entered customer data into the database system and updated records accordingly throughout the duration of each transaction.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
- Processed reservations for customers over the phone or at the counter.
- Coordinated shuttle services by communicating with drivers.
Assistant Store Manager
7-Eleven
03.2021 - 06.2023
- Managed the store's day-to-day operations, including customer service, inventory management, and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Supervised cash handling processes to ensure accuracy of transactions.
Warehouse Worker
Amazon Fulfilment Inc.
03.2018 - 02.2021
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Post Graduation Diploma - International Business Management
Lambton College of Applied Arts And Technology
12-2018
B.Com - Business Administration And Management
Panjab University
03-2016
Skills
- Office supplies inventory management
- Claims administration
- Data entry
- Office staff oversight
- Cashiering & Reconciliation
- Back office support
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Certification
- Dispatch and freight brokerage
Timeline
Office Admin
Summit Tools
04.2025 - Current
Customer Service Representative
Budget car and truck rental
06.2023 - 05.2025
Assistant Store Manager
7-Eleven
03.2021 - 06.2023
Warehouse Worker
Amazon Fulfilment Inc.
03.2018 - 02.2021
B.Com - Business Administration And Management
Panjab University
Post Graduation Diploma - International Business Management
Lambton College of Applied Arts And Technology
Similar Profiles
Aniket RanaAniket Rana
Inventory And Warehouse Manager at Summit ToolsInventory And Warehouse Manager at Summit Tools
Anureet KaurhaAnureet Kaurha
Executive Assistant/Office Admin at Summit ToolsExecutive Assistant/Office Admin at Summit Tools
Anureet KaurhaAnureet Kaurha
Executive Assistant/Office Admin at Summit ToolsExecutive Assistant/Office Admin at Summit Tools
Kimberlee PennerKimberlee Penner
Team Lead at HUB International LimitedTeam Lead at HUB International Limited
Roshawn GrayRoshawn Gray
Warehouse Associate at Bespoke DecorWarehouse Associate at Bespoke Decor