Anchal Anchal
Kelowna,BC - British Columbia
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Budget car and truck rental
Kelowna, British Columbia
06.2023 - 05.2025
- Greeted customers and provided excellent customer service.
- Entered customer data into database system and updated records accordingly throughout the duration of each transaction.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
- Processed reservations for customers over the phone or at the counter.
- Coordinated shuttle services by communicating with drivers.
Assistant Store Manager
7-Eleven
Kelowna, British Columbia
03.2023 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Supervised cash handling processes to ensure accuracy of transactions.
Education
Post Graduation Diploma - International Business Management
Lambton College of Applied Arts And Technology
Mississauga, ON12-2018
B.Com - Business Administration And Management
Panjab University
Chadigarh03-2016
Skills
- Customer service
- Data entry
- Complaint resolution
- Reservation processing
- Inventory management
- Cash handling
- Refunds processing
- Call management
- Record preparation
- Email management
Certification
- Dispatch and freight brokerage
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Representative
Budget car and truck rental
06.2023 - 05.2025
Assistant Store Manager
7-Eleven
03.2023 - 06.2023
Post Graduation Diploma - International Business Management
Lambton College of Applied Arts And Technology
B.Com - Business Administration And Management
Panjab University
Similar Profiles
Monica HartleyMonica Hartley
Senior Operations Manager at Budget Car And Truck Rental Of Kansas CitySenior Operations Manager at Budget Car And Truck Rental Of Kansas City
KELSIE WRIGHTKELSIE WRIGHT
Location Manager at Budget Car and Truck RentalLocation Manager at Budget Car and Truck Rental
Faisal BrohiFaisal Brohi
Customer Service Representative at Budget Car and Truck RentalCustomer Service Representative at Budget Car and Truck Rental
Russell CleveRussell Cleve
Decorative Plant Caretaker at Gabel Holdings LTDDecorative Plant Caretaker at Gabel Holdings LTD
Kirk ShawKirk Shaw
RC Drilling Supervisor at NPLH DrillingRC Drilling Supervisor at NPLH Drilling