Anca Bojinescu
Dollard-des-Ormeaux,QC
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Extensive experience in customer relations, healthcare and sales. Scientific background and strong work ethic with focus on quality.
Overview
8
8
years of professional experience
Work History
Bilingual Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
07.2024 - Current
- Coordinate and manage the aspects necessary to secure drug coverage for patients.
- Communicate with insurance providers to verify patients' policy benefits in relation to claims.
- Provide exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Assist patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements, as well as financial aid provided by the program.
- Ensure timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Coordinate pharmacy processes required once funding has been obtained.
- Contribute to increased team productivity by consistently meeting or exceeding individual processing goals.
- Maintain comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Collaborate with the team by sharing best practices among colleagues to improve patient care and workflow.
Pharmacy Manager
Pharmacie Daniel Abikhzer
09.2022 - 06.2024
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Developed procedures for an effective workflow.
- Cultivated focus on customer care within the team, aiming for long-term loyalty among patients.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
Pharmacy Technician
Pharmacie Proxim Joelle Amselem Et Daniel Abikhzer
02.2020 - 09.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Provided exceptional customer service, building positive relationships with both new and returning patients at the pharmacy counter.
Inside Sales Representative
Cole-Parmer Canada
09.2019 - 01.2020
- Promoted sales growth of key accounts in Quebec through outbound calls.
- Implemented sales strategies to manage the assigned territory, such as reactivating accounts without sales activity and identifying opportunities to acquire new clients.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Achieved company-defined sales quotas.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Scientific Advisor
Igenomix Canada
07.2016 - 07.2019
- Built and maintained relationships with existing clients to provide ongoing support.
- Worked to develop a network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Worked with medical teams on smooth implementation and operation of new products.
- Coordinated with marketing, R&D and IT departments to provide accurate information to clients regarding products' specifications and pricing, as well as developing marketing materials for the Canadian market.
- Demonstrated strong organizational and time management skills while working remotely.
Education
Bachelor of Science - Biology
Concordia University
Montreal, QC06.2016
Skills
- Customer service
- Verbal and written communication
- Effective task prioritization
- Attention to detail
- Team collaboration
- Staff training and development
- Critical thinking
- Adaptability
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
07.2024 - Current
Pharmacy Manager
Pharmacie Daniel Abikhzer
09.2022 - 06.2024
Pharmacy Technician
Pharmacie Proxim Joelle Amselem Et Daniel Abikhzer
02.2020 - 09.2022
Inside Sales Representative
Cole-Parmer Canada
09.2019 - 01.2020
Scientific Advisor
Igenomix Canada
07.2016 - 07.2019
Bachelor of Science - Biology
Concordia University
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