Anca Anghelache
Kelowna,BC
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at C-Lovers Fish & Chips. Adept at multitasking and problem-solving, I excel in guest engagement and POS system management. My warm, professional demeanor and strong work ethic have consistently improved team efficiency and customer relations.
Overview
9
9
years of professional experience
Work History
Server
C-Lovers Fish & Chips
03.2015 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
ECE Teacher
Here We Grow Learning Center
11.2018 - 06.2023
- Developed strong relationships with parents through regular communication, involving them in their child''s education process.
- Maintained fun, interactive, clean and well-organized classroom.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills continually.
- Collaborated with colleagues to develop a cohesive curriculum, ensuring continuity and consistency across grade levels.
Education
Diploma - Education
Pacific Rim Institute
Saanich, BC06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Point of sale operation
- Professional Appearance
- Hospitality service expertise
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Reliability
- Multitasking
- Problem-Solving
- Excellent Communication
- Transactions and Cash Handling
- Analytical Thinking
Languages
English
Native or Bilingual
French
Elementary
Romanian
Native or Bilingual
Timeline
ECE Teacher
Here We Grow Learning Center
11.2018 - 06.2023
Server
C-Lovers Fish & Chips
03.2015 - 06.2024
Diploma - Education
Pacific Rim Institute