Anaysa Stevens
Summary
Professional retail worker with solid experience, and readiness for this role. Adept at handling; transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork, and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cashier/Stock
Shoppers Drug Mart Front
- Company Overview: Canada
- Canada
Housekeeper
Holiday Inn Express and Suites
Restaurant Hostess
MR MIKES SteakhouseCasual
09.2024 - Current
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
Deli Clerk
Save on Foods 930
01.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
Sales Associate
Capital Iron Downtown Victoria
04.2021 - 06.2021
Education
No diploma - Social Service Work
Camosun College
Victoria, BC01-2029
High School Diploma -
Parkside Secondary
Terrace, BC06-2018
Skills
- Restaurant Experience
- Host/Hostess
- Cleaning Experience
- Customer service
- Work ethic and integrity
- Patience and empathy
- Clear communication
- Multitasking and organization
- Data entry
- Time management skills
- Inventory restocking
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Complex Problem-solving
- Staff training
- Daily reporting
- Point of sale operation
Accomplishments
- Achieved occupational First Aid Level 3 by completing the occupational health and safety regulation with St. John Ambulance.
- Attained drivers license Class 7
Certification
- FoodSafe Level 1, 05/01/19, 05/01/22
- First Aid Level 1, 04/01/19, 04/01/22
- First Aid Level 3, 02/05/24, 02/16/24
Personal Information
Willing To Relocate: Anywhere
Languages
English
Native or Bilingual
Timeline
Restaurant Hostess
MR MIKES SteakhouseCasual
09.2024 - Current
Deli Clerk
Save on Foods 930
01.2024 - Current
Sales Associate
Capital Iron Downtown Victoria
04.2021 - 06.2021
Cashier/Stock
Shoppers Drug Mart Front
Housekeeper
Holiday Inn Express and Suites
No diploma - Social Service Work
Camosun College
High School Diploma -
Parkside Secondary
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