Anayali Siguenza

• Manage multiple daily reports for different accounts based on RDL, urgency and or high visibility.

(Best Buy, Gap, Lenovo, Patagonia and Samsung)

• Check cargo availability for air/ocean LCX shipments and process paperwork to dispatch freight based on customer request or urgency
• Call for appointment request based on Consignee SOP to deliver Lenovo product or make appointment on customer website portal
• Execute immediate notification to NMC Lenovo team on damage cargo and request approval for delivery
• Verify money settlement on each LCX file individually has been protected correctly based on zone and per KG or CBMs whichever is greater.
• Ensure accurate and timely data entry into CFIT/ETMS
• Event code management - monitor LCX Intransit and Revenue workflow to ensure smooth and timely freight process flow (executing any delays, missing delivery updates and/or PODs)
• Managed order processing and tracking using internal systems to ensure timely delivery.
• Ensure accurate and timely client and vendor billing within 24-48 hours at least of the delivery date.
• Meet compliance at all times
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Collaborated with team members to enhance service quality and streamline operations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Implemented process improvements that increased efficiency in handling customer requests.

• Prepare paperwork for the transfer of freight within the network including load manifest and bill of lading and create H files based on RDL, Dangerous Goods if applicable and/or urgent request
• Event code management - monitor outbound workflow to ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into ETMS/CFIT
• Ensure accurate and timely client and vendor billing -within 24 hours of delivery
• Interact with customers in arranging their shipments to meet customer service standards

(NIKE, ABG, AAR, JOHN DEERE, GAP, KINGSTON)

• Contribute and maintain good relations with suppliers
• Meet compliance at all times
• *On Forwarding process
• Create 7512s as needed (matching AMS information and airline arrival information)
• Dispatch shipments based on routing and/or customer needs
• Execute proactively, timely and immediate on any HOT shot requests
• *Gap routing to Canada
• Processing shipments once turned over by Distribution Team
• Match vendor information on commercial documents
• Verifying 7512s is on file
• Updating prelim GAP spreadsheets
• Create H files to route to Canada
• Updating ETMS under each H file
• Dispatch truck to carrier along with documents
• Pitch Consol files to Canada

• Prepare paperwork for the In-bond (7512s) cargo including checking AMS Manager, value on commercial invoices and creating DO to dispatch freight to corresponding destinations
• Ensure SLAC count manifested correctly on HAWB, AMS Manager and airline. This includes calling airline to follow up and with origin office if SLAC not updated as needed.t.
• Print 7512s and place on orange folder and drive to U.S. Customs (if applicable) to get perforated approval - this includes once approved to scan into Edoc to dispatch accordingly
• Handle G.O. shipments from EI and/or NON-EI paperwork

this includes to create a file on CFIT if applies to route shipment once released

• Interact with CFS to monitor freight availability
• Interact with carrier(s) to monitor any delays, OSD freight

in-route and timely deliveries

• Interact with U.S. Customs at the border when in-bond rejection occurred and LAX U.S, Customs - reach out for their assistance; this includes to call and/or driving to U.S. Customs to present necessary documents to resolve rejection
• Ensure on-forwarding rates are protected (CFIT) correctly for each file based on the AIR On-forwarding GTWY pricing on insite This includes email origin if rates are not correct to protect accordingly.
• Handle Dangerous Good Cargo- ensure DG checklist fills timely and accurately as neededed.