ANA XIMENA ACHURY
West Vancouver ,BC
Summary
Dynamic Independent Business Owner with a proven track record in business growth and strategic planning, notably with Clean Casa. Leveraged social media marketing to enhance brand identity and implemented process improvements, achieving higher efficiency. Excelled in recruiting, training, and developing staff, fostering a culture of high performance and customer satisfaction. Demonstrated exceptional problem-solving and relationship-building skills.
Overview
1
1
year of professional experience
Work History
Independent Business Owner
Clean Casa
10.2023 - Current
- Introduced new methods, practices, and systems to reduce turnaround time.
- Promoted business via social media to generate leads and maximize brand identity.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Cleaner Airbnb
Máster Host
08.2023 - 05.2024
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Negocios Internacionales - Administración
Cornerstone School
Vancouver, BC07.2024
Servicio Al Cliente - Servicio Al Cliente
Cornerstone School
Vancouver, BC12.2023
Skills
- Recruiting and training
- Business Growth
- Staffing
- Policy and procedure implementation
- Small business operations
- Opportunity Identification
- Strategic Planning
- Social Media Marketing
- Staff Training and Development
Languages
Español
Native or Bilingual
Inglés
Elementary
Timeline
Independent Business Owner
Clean Casa
10.2023 - Current
Cleaner Airbnb
Máster Host
08.2023 - 05.2024
Negocios Internacionales - Administración
Cornerstone School
Servicio Al Cliente - Servicio Al Cliente
Cornerstone School
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