Jane Desforges
Montreal,QC
Summary
I have been involved in the customer service field for the last few years, having worked as a phone interviewer for two years and a half, a customer service representative for ten months and a few other jobs as a teenager and young adult, which, despite their short duration, taught me the necessary skills needed to guarantee a customer-friendly experience to people of different cultures and walks of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phone Interviewer
Statistics Canada
04.2021 - 01.2024
- Boosted survey completion rates through establishing rapport with respondents and maintaining professional communication.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
- Improved response rates by tailoring interview approaches based on respondent''s background and communication style.
- Maintained high levels of confidentiality, protecting respondent privacy according to company policy and industry regulations.
- Addressed respondent concerns professionally, fostering trust in the research process and minimizing call termination rates.
Clerk
Maître Gourmet
05.2020 - 11.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Visually inspected area for overlooked aspects.
- Packaged and weighed products for customers and supported individual product selection process.
Tea Guide
David's Tea House
08.2018 - 01.2019
- Passionate about learning and committed to continual improvement.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Alorica
12.2017 - 11.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Certificate - Arts And Sciences
Concordia University
Montreal, QC06.2024
High School Diploma -
École Secondaire Saint-Luc
Montréal, QC06.2016
Skills
- Customer and Client Relations
- Telephone Skills
- Spanish Fluency
- Adaptability and flexibility
- Complaint Resolution
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Japanese
Limited Working
Russian
Limited Working
Certification
- Certified children's animator, Centre Communautaire Côte-Des-Neiges - Summer 2019
learning languages, solo traveling, writing, arts.
I've been solo traveling across the western coast of America, western Canada, Europe and Asia since I turned 18. In fact, I left home at 17 to travel on my own, just before turning 18. This made me very independent, curious about the world, different cultures, and increased my level of adaptability. When solo traveling, unexpected situations occur, so I learnt flexibility, met people from all over the world, improved my language skills (Japanese and Spanish, mostly.) Other than that, I have been learning Mandarin Chinese at Concordia since September 2023. I took multiple German and Spanish classes, and even though I forgot most of my German, I consider myself almost fluent in Spanish. I am also an artistic person who enjoys drawing, writing fiction, painting, and crafting.
Timeline
Phone Interviewer
Statistics Canada
04.2021 - 01.2024
Clerk
Maître Gourmet
05.2020 - 11.2020
Tea Guide
David's Tea House
08.2018 - 01.2019
Customer Service Representative
Alorica
12.2017 - 11.2018
Certificate - Arts And Sciences
Concordia University
High School Diploma -
École Secondaire Saint-Luc
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