Summary
Overview
Work History
Education
Skills
Websites
Capable To Design My Own Bilingual Succesfully Program For My Day Care
Work Availability
Quote
Timeline
Intern

ANA TERESA OLIVARES

Milton,Ontario

Summary

Highly personable Bilingual (Spanish) Customer Service Professional with 7 years of experience in account management, claims and sales processing, Call-center operations within the lighting industry. talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues.

Overview

48
48
years of professional experience

Work History

Volunteer Women Praying For Their Chilldrens

3
Milton
04.2008 - Current

I was able to create a group of moms who pray together
for their children and grandchildren.
Remembering who God is by teaching the Bible daily in a 2 hour zoon meeting. Praying for them will of the Lord in the lives of our children through the Word of God. I firmly believe that if we mothers live with fear and anxiety, our children are impacted by it. So how do we make the best of the situation? We take it to God in prayer, together.
We celebrate our victories in Christ and support each other when it's hard and we go through trials.
We meet once a month to have lunch, share quility time together and give testimonies of what God has done in our lives.

Day Care Owner

2
01.2002 - 03.2019
  • Provide children with a comprehensive support system or program that stimulates their intellectual, physical, and emotional growth
  • Implement activities and lesson plans in English and French that were age-appropriate, with the well-being of the child in mind
  • I had a vigilant nature and could monitor the children throughout the day, ensuring their safety at all times
  • Parents were able to trust in the care of their children, maintaining clear communication with them and acting appropriately in an emergency.

Customer Service Representative

Cooper Crouse Hinds
Mississauga, Ontario
01.1999 - 01.2007
  • Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction
  • Provide employees with tools to maintain and increase service levels to both internal and external customers
  • Support sales reps in opening new accounts and upgrading existing service
  • Created return materials authorizations
  • Applied organizational skills to prioritize filing projects within the department
  • Applied SAP skills in order to assist distributors in expediting and coordinating lighting projects
  • Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

Marketing Coordinator

Cooper Crouse Hinds
Mississauga, Ontario
01.1990 - 01.1999
  • Communicate with customers, management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals
  • Developed and managed a wide range of marketing tools, including promotional materials and direct-mail pieces.Prepared and distributes price list for different product line
  • Maintain and updated prices in SAP System
  • Develop Flyers, catalogues and promotional material
  • Monitored and Supervise part time staff
  • Compiled and dispatched promotional packages
  • Executed the set up of new part numbers and pricing in SAP
  • Creating presentations and spreadsheets for the department
  • Updated marketing database
  • Assisting with other projects as required

Education

Art Graphic Design - Social Worker

HUMBER COLLEGE
Toronto
05.2009

Skills

  • Proficient with
  • Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook both IBM and Mac systems; Lotus 1-2-3)Numbers, Pages,Photoshop for Design

Capable To Design My Own Bilingual Succesfully Program For My Day Care

I understand how difficult it is for parents to find a daycare they can trust. My bilingual English and French nursery provided a safe, stimulating and nurturing early learning environment where children were cared for by professionally trained staff who gave parents peace of mind.
An early childhood setting is many things: we provided a safe place where children were protected from the elements and easily supervised, where the important activities of the day took place, such as playing, learning, eating, sleeping, washing hands and leave. to the bathroom.
Our enrollment was limited ensuring that children received the necessary individual care and attention that they need. The environment allowed the child to develop at her own pace.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Volunteer Women Praying For Their Chilldrens

3
04.2008 - Current

Day Care Owner

2
01.2002 - 03.2019

Customer Service Representative

Cooper Crouse Hinds
01.1999 - 01.2007

Marketing Coordinator

Cooper Crouse Hinds
01.1990 - 01.1999

Art Graphic Design - Social Worker

HUMBER COLLEGE
ANA TERESA OLIVARES