Ana T Castro
Los Angeles
Summary
Qualified with experience of client focus with 20+ years of customer service. Train to maintain safety for campus grounds and facilities. Skilled in problem-solving and conflict resolution. Trustworthy and committed to honest interactions with supervisors, employees and customers. Keen to offer several years of experience and take on challenging new role.
Overview
29
29
years of professional experience
1996
1996
years of post-secondary education
Work History
Security Officer
Securitas USA
Los Angeles
09.2008 - Current
- Monitored premises to ensure safety and security for clients and visitors.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Assist with traffic control and parking.
- Opening and closing of stages and dressing rooms.
- Implemented access control measures to restrict entry to authorized personnel only.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Cashier
IKEA
Burbank
09.2006 - 04.2007
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and returns in accordance with company policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Store Supervisor
Upstart Crow
Universal City
11.2005 - 01.2006
- Supervised daily store operations and maintained high service standards.
- Managed inventory levels and organized product displays effectively.
- Resolved customer complaints and ensured satisfaction promptly.
- Implemented store promotions and visual merchandising strategies.
- Tracked store inventories and ordered new materials to prevent shortages.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Assigned tasks to staff according to workload requirements.
Cashier Team Lead
El CAPITAN THEATER
Hollywood
04.2004 - 01.2006
- Supervised cashier team to ensure efficient operations and customer service.
- Trained new cashiers on register procedures and customer interaction.
- Managed cash handling processes for accuracy and security.
- Monitored inventory levels for snack and beverage supplies at the theater.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Manager's Assistant
THEM
Universal City
04.2000 - 08.2005
- Coordinated schedules for management team and staff.
- Organized office supplies and maintained stock levels efficiently.
- Supported onboarding process for new hires.
- Provided excellent service and attention to customers when face-to-face or through on the phone.
- Processed payroll for employees bi-weekly, ensuring accuracy of pay and deductions.
- Completed day-to-day duties accurately and efficiently.
- Order merchandise, made Bank Deposits.
Supervisor
Dapy Paris
Universal City
11.1996 - 06.2000
- Supervised daily operations to ensure compliance with company standards and policies.
- Coordinated staff schedules to maintain optimal coverage and productivity levels.
- Trained new employees on operational procedures and safety protocols effectively.
- Managed and organized stockroom for optimal accessibility.
- Trained staff on product knowledge and customer service standards.
- Implemented visual merchandising standards to enhance product displays.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Handled customer transactions and balanced cash drawers.
- Delegated work to staff, setting priorities and goals.
Education
Hollywood High
Hollywood, CASkills
- Security Guard License
- Customer Service
- Self-motivated
- Organized
- Team player
- Fast Learned
- Access control
- Traffic Control
Languages
Spanish
Professional
Affiliations
- Gardening
- Hiking
Timeline
Security Officer
Securitas USA
09.2008 - Current
Cashier
IKEA
09.2006 - 04.2007
Store Supervisor
Upstart Crow
11.2005 - 01.2006
Cashier Team Lead
El CAPITAN THEATER
04.2004 - 01.2006
Manager's Assistant
THEM
04.2000 - 08.2005
Supervisor
Dapy Paris
11.1996 - 06.2000
Hollywood High