Anastazia Munoz
Baldwin Park
Summary
Sought a role in a company to effectively utilize varied experience and competencies.
Overview
22
22
years of professional experience
Work History
Eligibilty Worker
LA County Department Of Public Social Services
05.2025 - Current
- Assessed client eligibility for various public assistance programs, ensuring compliance with state regulations.
- Conducted thorough interviews to gather necessary documentation and verify applicant information.
- Collaborated with interdisciplinary teams to streamline case processing and improve service delivery.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Interviewed applicants and explained scope of different available benefits.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Monitored changes in legislation affecting public assistance programs, adapting procedures accordingly to maintain compliance.
- Reviewed and analyzed complex cases to resolve discrepancies, ensuring accurate determinations of benefits.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
Intermediate Clerk I
LAC+USC Medical Center
10.2016 - 08.2018
- I worked for the county hospital in the non-invasive cardiology clinic. I managed the front desk, assisting patients checking in for their daily appointments. I answered our department's phone and assisted our patients as they needed by directing their call or rescheduling an appointment. In my position as an intermediate clerk I also worked closely with our director assisting her with reports that needed to be ran for the various departments she oversaw and acting as a liaison.
WFX MGMT Tech Coord
Charter Communications
06.2010 - 08.2016
- My position consisted of closely monitoring the techs in a specific system. I had to ensure that they were being productive throughout the day by making sure they had jobs and met the time frames of those jobs that were assigned to them. I recorded my daily findings and emailed the tech supervisors regarding any concerns that arised with a technicians’ route. The daily tracking’s range from a missed time frame, running late or an overrun on a job. I was also responsible for helping with email escalations that came in and responding to them in a timely manner and assigning the work as requested. Another task in this position was monitoring the incoming work for my area. I was responsible for assigning work to the techs low on points or available to pick up work and pre-calling future jobs if need be to make sure that the techs were staying productive.
Dispatcher I
Charter Communications
11.2007 - 06.2010
- My position consisted of answering calls that came in from our field technicians and customer service representatives. I assisted technicians with their routes by pre-calling jobs to make sure they’re still a good status for tech to roll on. I also help with their work orders if they need correcting or equipment added or provisioned on the account. I am in charge of monitoring a crew in Victorville to make sure that they are staying productive and keep on time to their appointments. I also monitor the pool for that area to make sure that all appointments are routed as they come in and time frames will be met.
BCSR Video Repair
Charter Communications
12.2005 - 02.2006
- I worked in the video repair department. Our main focus and skill as a department was to troubleshoot with our customers that call in regarding service issues they are having. We also handled billing inquiries/disputes. Ensuring that our customers are aware of other services and features Charter offered was another of my responsibilities in this position.
Cashier
Target
10.2003 - 05.2004
- I completed customers’ transactions. I also tended to customers’ needs by answering questions about our products and directing them where they wanted to go.
Education
High School Diploma -
West Covina High
West Covina, CASkills
- Implemented systematic data organization methods to facilitate quick retrieval and analysis
- Executed effective communication strategies and provided outstanding customer service to address client needs
- Anticipated needs and proactively addressed issues to ensure seamless operations
- Engaged in cooperative team efforts while also excelling in autonomous tasks to drive success
- Demonstrated flexibility in addressing diverse challenges and evolving needs
- Utilized Spanish language proficiency to bridge communication gaps and foster relationships with Spanish-speaking clients
Timeline
Eligibilty Worker
LA County Department Of Public Social Services
05.2025 - Current
Intermediate Clerk I
LAC+USC Medical Center
10.2016 - 08.2018
WFX MGMT Tech Coord
Charter Communications
06.2010 - 08.2016
Dispatcher I
Charter Communications
11.2007 - 06.2010
BCSR Video Repair
Charter Communications
12.2005 - 02.2006
Cashier
Target
10.2003 - 05.2004
High School Diploma -
West Covina High