Anastassia Naryjnaia
Angus,ON
Summary
To obtain a challenging and responsible full- time position where I can utilize my working experience. Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BARTENDER/SERVER
BILLIARD'S ACADEMY
East York, Ontario
08.2017 - 05.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
GUEST SERVICE AGENT
HILTON GARDEN INN TORONTO/MISSISSAUGA
03.2015 - 03.2017
- Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates.
- Prepare for group check in and out and VIP arrivals.
- Check guests out of the hotel.
- Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction.
- Resolve minor guest complaints to the satisfaction of the customer.
- Book guest reservations or coordinate with reservation center.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
RECEPTIONIST
WILSON HEALTH AND WELLNESS CENTER
03.2011 - 12.2014
- Greet and acknowledge everyone as they are entering or leaving the center.
- Operate switchboard; responded to telephone inquiries.
- Communicate via email and mail.
- Handling clients inquires in a polite and helpful manner.
- Provide administrative relief (typing, filing, mailing, courier, etc.) as required.
- Maintain cleanliness of all reception areas.
Education
High School Diploma -
SILVERTHRONE COLLEGIATE INSTITUTE
Etobicoke, ON06.2012
Skills
- Technologically savvy
- Cash register operation
- Appointment confirmation
- Customer assistance and interaction
- Hospitality services
- Effective planning
- Recordkeeping
- Administrative skills
- Listening skills
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Certification
- SmartServe
- CPR/First Aid Certified
References
References available upon request.
Timeline
BARTENDER/SERVER
BILLIARD'S ACADEMY
08.2017 - 05.2023
GUEST SERVICE AGENT
HILTON GARDEN INN TORONTO/MISSISSAUGA
03.2015 - 03.2017
RECEPTIONIST
WILSON HEALTH AND WELLNESS CENTER
03.2011 - 12.2014
High School Diploma -
SILVERTHRONE COLLEGIATE INSTITUTE
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