Anastasiya Naumets
Halifax,NS
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Committed employee offering solid skills in customer relations, multitasking abilities and self-motivated nature. Comfortable working alone or in team to accomplish on-time and accurate administrative tasks.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
UTime College
Nahariyya, Israel
02.2021 - 01.2024
- Pleasantly welcomed visitors, answered and direct phone calls; maintained front reception desk.
- Provided general support to students in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Responded effectively to sensitive inquiries or complaints.
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
- Managed database systems containing customer contact information.
- Scheduled appointments between students and teachers.
- Organized examination process with a partner organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained accurate department and customer records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Travel Agency Manager
Ridon Tour Co.
Rivne, Ukraine
09.2015 - 05.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided customers with detailed information about available travel packages and options.
- Collaborated closely with colleagues from other departments to ensure smooth operation of the business.
- Assisted customers in resolving any issues that arose during their travels.
- Researched new destinations, attractions, and activities to add to the agency's portfolio of offerings.
Education
BBA - Tourism And Hospitality Management
Kodolányi János University
Hungary01-2015
Skills
- Office Administration
- Database Administration
- Customer Service
- Reception Oversight
- Scheduling and Calendar Management
- Documentation and Reporting
- Dedicated Team Player
- Highly Organized
- Ukrainian, Russian and English languages fluency
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional
Hebrew
Limited
References
References available upon request.
Timeline
Administrative Assistant
UTime College
02.2021 - 01.2024
Travel Agency Manager
Ridon Tour Co.
09.2015 - 05.2019
BBA - Tourism And Hospitality Management
Kodolányi János University
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