Anastasiia Tymchyshyn
Etobicoke,ON
Summary
I am a motivated person with a positive attitude and willingness to learn, I am excited to contribute to a team and make a valuable impact. I possess good communication skills and attention to detail, that gives me an opportunity to adapt quickly to new tasks. I want to challenge myself in new fields.
I am a dynamic blend of energy and calmness, creating a positive and stable presence. My genuine desire to make people happy, coupled with good listening and communication skills, fosters meaningful connections. As a team player, i contribute to a cooperative and harmonious environment. I have experience working as a barista, waitress, salad maker, and administrative assistant that has equipped me with a versatile skill set.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Utech Corp
06.2023 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Barista
COFFEE LAB
11.2022 - 06.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Administrative Assistant
PASTA CAFE
08.2022 - 01.2023
- Boosted team productivity by managing communication channels.
- Managed filing system, entered data and completed other clerical tasks.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Salad Maker
TOMATINA RESTAURANT
11.2021 - 05.2022
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Streamlined the salad-making process for increased efficiency and reduced wait times.
- Reduced food waste by utilizing proper portion control techniques and monitoring inventory levels.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Collaborated with team members to ensure smooth operations during peak service hours.
- Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
- Developed strong relationships with local produce suppliers, ensuring optimal freshness of ingredients used in salads.
- Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
- Promoted a positive work atmosphere by setting high standards for self-performance and encouraging others to do the same.
Server
Golden Dukat
06.2021 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Food Technologist/Cook - Culinary Arts
LVIV STATE COLLEGE OF FOOD PROCESSING INDUSTRY
Lviv, Ukraine02.2024
High School Diploma -
Specialized School №5 Them. Ivanna And Iilli Kokor
Lviv, Ukraine06.2022
Skills
- Troubleshooting
- POS Systems
- Time management
- Technical Support
- Menu Memorization
- Coffee Expertise
- Conflict Resolution
- Teamwork Abilities
- Organizational Skills
- Food Presentation
Languages
Polish
Limited Working
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Technical Support Representative
Utech Corp
06.2023 - Current
Barista
COFFEE LAB
11.2022 - 06.2023
Administrative Assistant
PASTA CAFE
08.2022 - 01.2023
Salad Maker
TOMATINA RESTAURANT
11.2021 - 05.2022
Server
Golden Dukat
06.2021 - 10.2021
Food Technologist/Cook - Culinary Arts
LVIV STATE COLLEGE OF FOOD PROCESSING INDUSTRY
High School Diploma -
Specialized School №5 Them. Ivanna And Iilli Kokor
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