Anastasiia Tarasenko

• Completed comprehensive training in aviation safety, emergency protocols, first aid, and customer service.

• Provided support to passengers with special needs, including unaccompanied minors, elderly travelers, and those requiring medical attention.

• Coordinated with cockpit crew and ground personnel to ensure smooth boarding, departure, and arrival procedures.

• Maintained a warm and professional cabin presence, contributing to a consistently high level of passenger satisfaction.

• Upsold duty-free merchandise and upgraded in-flight services, exceeding monthly sales targets and contributing to ancillary revenue goals.

• Collaborated closely with fellow crew members to ensure seamless service flow and consistent delivery of brand service standards.

• Oversaw banquet and event service for groups ranging from 30 to 200 guests, coordinating with kitchen staff and event planners to execute plated and buffet-style service.

• Assisted in event setup and breakdown, including arranging tables, decor, and special requests from clients.

• Conducted pre-event briefings to assign duties, review service expectations, and address menu details with team members.

• Collaborated with management on event logistics and adapted to last-minute changes in guest counts or service formats.

• Supervised a team of 10+ servers and hosts during daily service, ensuring consistency in service delivery and guest satisfaction.

• Delegated tasks, managed shift rotations, and ensured team coverage during peak hours.

• Conducted daily pre-shift briefings to communicate specials, VIP guests, and service expectations.

• Monitored guest feedback and resolved complaints or service issues promptly and professionally.

• Collaborated with kitchen and management to streamline order flow and minimize wait times.

• Trained and mentored new staff in company procedures, health regulations, and customer service best practices.

• Ensured accurate closing procedures, including cash reconciliation and end-of-day reporting.

• Delivered attentive, refined service to guests in a fine dining setting, ensuring adherence to service standards.

• Provided in-depth menu and wine recommendations, contributing to increased guest satisfaction and sales.

• Coordinated effectively with kitchen and bar staff to ensure timely and accurate order delivery.

• Maintained a clean, organized, and professional appearance in accordance with brand expectations.

• Assisted in training new team members and supported management during peak service hours.