Anastasiia Stefanyshyna
North Vancouver
Overview
8
8
years of professional experience
Work History
Coffee Barista
Vomero Coffee House
North Vancouver, BC
05.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Maintained regular and consistent attendance and punctuality.
Coffee Shop Worker
Delany's Coffee House
Vancouver, BC
01.2023 - 03.2024
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
Retail Sales Associate
Kardinal Odesa
Odesa, Ukraine
09.2016 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained highly developed product knowledge and familiarity with forthcoming product sales.
Education
Associate of Arts - English Language And Literature
Odesa National University
Odesa, Ukraine06-2018
Skills
- Customer experience management
- Quality assurance
- Time management
- Team player
- Problem-solving
- Adaptive and creative
- Multitasking and organization
- Hospitality and accommodation
- Decision-making
- Cash handling
- Attention to detail
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Coffee Barista
Vomero Coffee House
05.2024 - Current
Coffee Shop Worker
Delany's Coffee House
01.2023 - 03.2024
Retail Sales Associate
Kardinal Odesa
09.2016 - 03.2018
Associate of Arts - English Language And Literature
Odesa National University