Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anastasiia Stefanyshyna

North Vancouver

Overview

8
8
years of professional experience

Work History

Coffee Barista

Vomero Coffee House
05.2024 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Maintained regular and consistent attendance and punctuality.

Coffee Shop Worker

Delany's Coffee House
01.2023 - 03.2024
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.

Retail Sales Associate

Kardinal Odesa
09.2016 - 03.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Maintained highly developed product knowledge and familiarity with forthcoming product sales.

Education

Associate of Arts - English Language And Literature

Odesa National University
Odesa, Ukraine
06-2018

Skills

  • Customer experience management
  • Quality assurance
  • Time management
  • Team player
  • Problem-solving
  • Adaptive and creative
  • Multitasking and organization
  • Hospitality and accommodation
  • Decision-making
  • Cash handling
  • Attention to detail

Languages

English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Coffee Barista

Vomero Coffee House
05.2024 - Current

Coffee Shop Worker

Delany's Coffee House
01.2023 - 03.2024

Retail Sales Associate

Kardinal Odesa
09.2016 - 03.2018

Associate of Arts - English Language And Literature

Odesa National University

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Anastasiia Stefanyshyna