Summary
Overview
Work History
Education
Skills
Timeline
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Anastasiia Protsenko

North York,ON

Summary

I am a passionate and customer-focused individual, eager to join the Starbucks team. I am committed to working collaboratively, learning new skills. I share Starbucks' values of connection, quality, and sustainability, and I am excited to contribute to creating exceptional customer experiences. I have a history of providing service and support, and communication skills with a record of building client rapport.

Overview

2
2
years of professional experience

Work History

Barista

Costa Coffee
Gdansk, Poland
01.2022 - 02.2023
  • Delivered friendly, personalized service, and responded to customer preferences, ensuring satisfaction with every visit.
  • Worked effectively in a fast-paced environment, ensuring timely and efficient service.
  • Helped maintain store cleanliness and organization, following all health and safety procedures.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Restocked product displays based on demand and projected sales.

Sales Assistant

SMART.UA
Zolotonosha, Ukraine
06.2021 - 12.2021
  • Ensured accuracy in cash handling and transaction processing.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted customers with returns, exchanges and refunds.

Waitress

Japanese restaurant
Cherkasy, Ukraine
09.2020 - 05.2021
  • Presented menus and answered questions regarding items.
  • Collaborated with team members to ensure timely and accurate service.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service in a fast-paced environment, contributing to customer satisfaction.
  • Took orders for food and drinks and delivered them to guests.

Education

Marketing

Cherkasy State Business College
Cherkasy, Ukraine
06-2021

Customer Service Training

Cherkasy State Business College
01-2021

Skills

  • Build strong relationships with customers
  • Team player, always collaborating and supporting others
  • Work well under pressure
  • Deliver high-quality results, paying attention to detail
  • Learn quickly and adapt to new situations
  • Clear communication with customers and team
  • Experienced in transactions and store safety
  • Maintain clean workspace and follow guidelines

Timeline

Barista

Costa Coffee
01.2022 - 02.2023

Sales Assistant

SMART.UA
06.2021 - 12.2021

Waitress

Japanese restaurant
09.2020 - 05.2021

Marketing

Cherkasy State Business College

Customer Service Training

Cherkasy State Business College

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Anastasiia Protsenko