Anastasiia Potapova
Folsom
Summary
Dedicated receptionist with strong communication and organizational skills. Proven ability to enhance patient satisfaction through effective appointment scheduling and administrative support.
Overview
8
8
years of professional experience
Work History
Receptionist
Amari Home Health
Carmichael
01.2026 - Current
- Greeted and assisted patients upon arrival at Amari Home Health.
- Managed phone calls and scheduled appointments for healthcare services.
- Maintained patient records and ensured confidentiality in handling information.
- Coordinated with healthcare professionals to facilitate patient care and services.
- Processed insurance claims and verified patient eligibility for coverage.
- Organized office supplies and maintained a clean reception area for visitors.
- Trained new reception staff on procedures and customer service standards.
- Handled inquiries and resolved issues to enhance patient satisfaction experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Personal Assistant
Friedman Law Firm, P.L.L.C
Sacramento
05.2024 - 05.2026
- Managed attorney calendars and scheduled client appointments efficiently.
- Prepared and organized legal documents for court proceedings and client meetings.
- Coordinated communication between clients, attorneys, and court personnel seamlessly.
- Maintained filing systems for case files and confidential documents accurately.
- Assisted in drafting correspondence and legal memoranda as directed by attorneys.
- Conducted research on legal precedents and case law to support ongoing cases.
- Handled billing processes and managed invoicing for legal services provided.
- Monitored personal and professional schedules to ensure employer remained aware of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Coordinated travel arrangements, securing flights, transportation, and accommodations to facilitate seamless travel.
- Screened telephone calls and inquiries and directed them to the appropriate personnel.
Department Manager
Wegym
Moscow
09.2018 - 07.2023
- Managed daily operations and staff scheduling for fitness center activities.
- Coached and trained new staff, guiding them on department policies and procedures to enhance service delivery.
- Coordinated staff training sessions to enhance customer service skills.
- Conducted performance reviews to reinforce team accountability and drive motivation.
- Fostered a positive work environment through effective communication and team building.
- Resolved member inquiries and concerns while maintaining high satisfaction levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Oversaw inventory management and equipment maintenance for optimal functionality.
- Implemented standard operating procedures to improve workflow efficiency.
- Developed promotional strategies that successfully attracted new members.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Collaborated with sales associates to effectively complete daily operational tasks.
- Monitored daily sales figures to track trends in customer buying behavior.
Education
Bachelor of Arts - Law
Ussian State Social University
Moscow, Russia05-2022
Psychology
American River College
Sacramento, CA05-2026
Skills
- Reception desk management
- Customer service
- Appointment scheduling
- Scheduling
- Administrative support
- Document preparation
- Event coordination
- Office management
- Time management
- Team collaboration
- Case management
- Technical support
- Basic accounting
- Staff management
- Communication skills
Languages
English
Professional
Russian
Professional
Timeline
Receptionist
Amari Home Health
01.2026 - Current
Personal Assistant
Friedman Law Firm, P.L.L.C
05.2024 - 05.2026
Department Manager
Wegym
09.2018 - 07.2023
Bachelor of Arts - Law
Ussian State Social University
Psychology
American River College