Anastasiia Polianytsia

• Greeted guests, discussed specials, took food and drink orders.
• Addressed customer inquiries and resolved any issues to maintain satisfaction.
• Handled payments, processed cash and credit transactions, and provided receipts.
• Kept dining areas clean and organized, resetting tables and supporting team members when needed.

• Greeted and seated guests, managing reservations and waitlists.
• Answered phone calls, handled inquiries, and provided menu information.
• Coordinated with staff to ensure smooth guest flow and timely seating.
• Maintained cleanliness of the front-of-house area and assisted with guest requests.

· Monitored employees' productivity, accuracy and adherence to defined processes to enable proactive action on delays compromising customer care.

· Assisted team members in resolving customer satisfaction issues.

· Handled complex customer complaints and ensured timely resolution.

· Coached employees and provided ongoing development to enhance skills and service quality.