Anastasiia Pietkova

• Assisted customers with product selection to ensure customer satisfaction.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Provided accurate information about products, prices and availability both in person and over the phone.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
• Performed cash register operations accurately according to company guidelines.
• Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security

practices.

• Increased sales by offering advice on purchases and promoting additional products.
• Assisting the sales representative with day-to-day tasks, as well as communicating with representatives of other companies.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.