Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Anastasiia Melnyk

Edmonton,AB
Anastasiia Melnyk

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.

Overview

7
years of professional experience

Work History

JoysonQuin

Production Operator
11.2018 - 05.2023

Job overview

  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.
  • Oversaw logistics and inventory management for storeroom.
  • Reviewed production schedules and streamlined processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Collaborated with other departments to optimize production workflows.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.

Море Туров (Sea Tours)

Travel Agent
01.2016 - 11.2018

Job overview

  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Developed promotional materials for travel packages to market hot destinations.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Conducted market research to investigate potential new travel destinations.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and supervised employees on office policies and procedures.
  • Developed and implemented strategies to streamline office operations.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

УкрЗалізниця (Ukrainian Railway)

Train Conductor
05.2016 - 09.2016

Job overview

  • Communicated with train dispatchers to obtain and adjust directions.
  • Performed daily inspections on switches.
  • Maintained strict schedules for passengers and cargo.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Inspected train in motion and stationary to determine proper functionality.
  • Communicated through various methods to conduct train movement.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Maintenance of cleanliness in trains, emptying trash cans and wiping down surfaces.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

Terra Nova
Wroclaw. Poland

Professional Diploma from Customer Service in Administration Units
08.2022

Ukrainian State University of Railway Transport
Kharkiv. Ukraine

Master Engineer from Construction And Maintenance of Railway Tracks
12.2016

Skills

  • Quality Assurance Controls
  • Client Support
  • Customer Satisfaction
  • Product Assembly
  • Project Requirements
  • Environmental Contamination Prevention
  • Quality Inspections
  • Identifying Flaws
  • Providing Feedback
  • Market Intelligence
  • Supply Chain Distribution
  • Safety Program Enforcement
  • Logistics
  • Effective Planning
  • Equipment Maintenance
  • Inspect Parts
  • Closing Procedures
  • Organize Supplies
  • Materials Management
  • Quality Deliverables
  • Marketing Activities
  • Records Accuracy
  • Equipment Operation
  • Human Resources Department Processes
  • Hotel Booking
  • Inbound Calls
  • Client Retention Strategies
  • Service Quality
  • Reception Management
  • Sensitive Information Handling
  • Credit Card Payments
  • Locale Research
  • Accounting Familiarity
  • Package Sales
  • Client Consultations
  • Administrative Support
  • Greeting Visitors
  • Reservation Management
  • Client Amenities
  • Customs Requirements
  • Retail Sales
  • Relationship Management
  • Sales Negotiation
  • Client Relations
  • Office Supplies and Inventory
  • Travel Research
  • Alternative Transportation
  • Tour Preparation
  • Hotel Accommodations
  • Billing Procedures
  • Marketing
  • Microsoft Excel
  • Stockroom Procedures
  • Merchandise Orders and Exchanges

Timeline

Production Operator

JoysonQuin
11.2018 - 05.2023

Train Conductor

УкрЗалізниця (Ukrainian Railway)
05.2016 - 09.2016

Travel Agent

Море Туров (Sea Tours)
01.2016 - 11.2018

Terra Nova

Professional Diploma from Customer Service in Administration Units

Ukrainian State University of Railway Transport

Master Engineer from Construction And Maintenance of Railway Tracks

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Anastasiia Melnyk