Anastasiia Kostiuk
Calgary
Summary
Dynamic professional improving customer satisfaction and increasing sales through expert problem solving and sales experience. With financial software and teamwork skills, I work well in a fast-paced environment, demonstrating exceptional planning and organizational skills. Achieved significant improvements in customer feedback and operational efficiencies.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal
04.2023 - Current
- Increased client satisfaction through accurate information and timely resolution of issues.
- Became a credit card and business banking ambassador at the branch.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Increased branch sales by cross-selling clients on bank goods and services.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Luxary Store
Self-employeed
01.2021 - 02.2022
- Worked with website developers and worked on website design.
- Created advertisements based on client targeting.
- Studied the market to identify the best prices for the items and capitalize on emerging opportunities.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
Model Agancy
Self-employeed
01.2018 - 12.2021
- Ensured models adhered to ethical standards, prioritizing their well-being and avoiding exploitative situations.
- Managed social media accounts for the agency, promoting model successes and attracting new clientele.
- Oversaw financial management tasks related to model bookings, including invoicing clients and processing payments efficiently.
- Created and managed budgets for clients, streamlining financial operations.
Line Cook
OEB Breakfast Co
05.2022 - 02.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Check the availability of products and, in which case, notify the manager of the absence
Education
Bachelor of Science - Business Economics
Kyiv National Economic University
Kyiv, Ukraine High School Diploma -
"ORT" School №141
Kyiv, Ukraine 06.2021
Skills
- Problem-Solving Abilities
- Microsoft Knowledge
- Paperwork Processing
- Sales Expertise
- Financial Software
- Planning and organizing
- Teamwork and Collaboration
- Communication
- Self-management
- Fast Learning
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative
Bank Of Montreal
04.2023 - Current
Line Cook
OEB Breakfast Co
05.2022 - 02.2023
Luxary Store
Self-employeed
01.2021 - 02.2022
Model Agancy
Self-employeed
01.2018 - 12.2021
Bachelor of Science - Business Economics
Kyiv National Economic University
High School Diploma -
"ORT" School №141
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