Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anastasiia Kondratenko

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
10.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Counter Staff Member

Tim Hortons
03.2023 - 09.2023
  • Managed multiple tasks in high-volume environment.
  • Processed both cash and card purchases and returns.
  • Processed customer orders and accurately entered into order system.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Demonstrated knowledge and applied proper food handling standards.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Counter Staff Member

Tim Hortons
10.2022 - 02.2023

Art Teacher

Daycare & Preschool
06.2022 - 08.2022
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Assisted students in developing unique artistic skills and techniques.
  • Taught classes on painting, collage, and color theory.
  • Assessed student work and provided constructive feedback.
  • Developed and implemented various thematic lesson plans, utilizing age-appropriate material and focusing on relevant topics.
  • Documented student work in order to exhibit and celebrate learning process of each child.

Barista\ Baker

Native Coffee
04.2021 - 10.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated commercial kitchen equipment and tools.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Lifted and moved items weighing over 50 pounds using proper lifting techniques.

Education

Associate of Arts - Easel Painting Teacher And Art Fundamentals

Lugansk Matusovsky Academy of Culture And Arts
Lugansk, Ukraine
07.2022

High School Diploma -

School 11
Lugansk, Ukraine
05.2020

Skills

  • Food Running
  • Menu Memorization
  • Espresso Machine Operation
  • Cash Handling
  • Opening and Closing Duties
  • Food Preparation
  • POS Systems
  • Food Safety
  • Cake Decorating
  • Kitchen Equipment Operation
  • Kitchen Safety
  • Customer Service

Languages

English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Barista

Starbucks
10.2023 - Current

Counter Staff Member

Tim Hortons
03.2023 - 09.2023

Counter Staff Member

Tim Hortons
10.2022 - 02.2023

Art Teacher

Daycare & Preschool
06.2022 - 08.2022

Barista\ Baker

Native Coffee
04.2021 - 10.2021

Associate of Arts - Easel Painting Teacher And Art Fundamentals

Lugansk Matusovsky Academy of Culture And Arts

High School Diploma -

School 11

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Anastasiia Kondratenko