Anastasiia Klybanska
Calgary,AB
Summary
I'm a detail-oriented professional with a strong background and over 4 years of experience in customer service and operations. Proven ability to manage client inquiries and maintain accurate records, ensuring data integrity and efficient problem resolution.
Overview
7
7
years of professional experience
Work History
Administrative & Membership Associate
GoodLife Fitness
Calgary, AB
08.2023 - Current
- Maintain and update member records using internal CRM systems, ensuring data accuracy and completeness
- Review, verify, and process membership agreements and related documentation
- Identify missing or incomplete information and follow up with clients to ensure proper documentation
- Prepare internal reports and assist with document organization and electronic filing systems
- Handle confidential client information with a high level of discretion and professionalism
- Support daily administrative operations, including reception coverage and client inquiries
- Resolve minor account discrepancies and escalate complex issues appropriately
Customer Service & Operations Associate
Kyivska Ribenya
Kyiv
08.2019 - 07.2023
- Managed high volumes of transactions with accuracy, ensuring proper record-keeping and reconciliation
- Maintained organised records and documentation related to daily operations
- Communicated effectively with team members to ensure smooth workflow and timely task completion
- Handled customer inquiries and resolved issues efficiently, demonstrating strong problem-solving skills
- Trained and supported new staff, improving consistency and operational efficiency
Education
Bachelor of Arts - Hotel, Restaurant & Tourism Business
Kyiv National University of Culture & Arts
Kyiv05-2021
Skills
- Customer service background
- Keen eye for detail
- Multi-line phone talent
- Lead generation
- Document preparation & proofreading
- Data entry & records management
- Attention to detail & accuracy
- Time management & multitasking
- CRM & administrative systems (quick learner)
- Written communication
- Compliance awareness & confidentiality
- Problem-solving & issue escalation
- Team collaboration
Accomplishments
- Strong experience working with structured processes and documentation
- Demonstrated ability to learn new systems quickly and adapt to changing workflows
- Proven track record of accuracy, organization, and meeting deadlines
- Experience handling sensitive information with confidentiality
Languages
English
Professional Working
Russian
Full Professional
Ukrainian
Native or Bilingual
Timeline
Administrative & Membership Associate
GoodLife Fitness
08.2023 - Current
Customer Service & Operations Associate
Kyivska Ribenya
08.2019 - 07.2023
Bachelor of Arts - Hotel, Restaurant & Tourism Business
Kyiv National University of Culture & Arts