ANASTASIIA KHRYSTIUK
Nanaimo,BC
Summary
With over three years of office management and administrative support experience, I excel in overseeing daily operations, optimizing workflows, and managing resources efficiently. Leveraging more than five years in customer service, I specialize in building strong client relationships through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Event & Venue Rental Coordinator
Gibsons Community Building Society
04.2023 - 09.2024
- Oversee multiple ongoing public programs, ensuring smooth operations and successful outcomes while managing a portfolio of three programs with an 85–95% success rate in meeting targets.
- Respond to 30+ rental inquiries per month, negotiate fees and contracts, and ensure compliance with regulations, resulting in increased customer satisfaction.
- Handle rental invoices, contracts, and payments while maintaining tracking systems for rentals and revenues, overseeing an average of $7,000 in monthly rental revenue.
- Collaborate on social media strategy and develop community partnerships.
Front Desk
Cedars Inn Hotel
12.2022 - 04.2023
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Investigate and resolve complaints and claims
- Answer telephone and relay telephone calls and messages promptly
- Assist clients / guests with special needs
Office manager
Admiral Shipping Agency LLC
07.2020 - 11.2022
- Maintain and organize filing systems, inventory, and databases to ensure efficient record-keeping.
- Draft contracts and oversee the agreement signing process to ensure compliance and accuracy.
- Manage the events calendar, coordinating meetings and conferences for seamless execution.
- Serve as the primary point of contact for stakeholder inquiries while providing executive support to the director.
- Assess staffing requirements, oversee intern recruitment, training, and supervision to enhance team productivity.
Art Space Manager
F23 Space
01.2022 - 08.2022
- Oversee daily operations of the art space and photo studio
- Coordinate with vendors, tenants, and service providers to facilitate seamless operations, addressing maintenance needs and logistical requirements.
- Respond promptly to guest inquiries, concerns, and complaints, ensuring a positive customer experience and high satisfaction levels.
- Prepare and issue rental invoices, contracts, and other essential documents while maintaining accurate financial records and tracking rental payments.
Junior CRM System Integrator
4Limes Marketing Agency
01.2020 - 07.2020
- Customize and optimize CRM software to align with client needs, implementing tailored solutions to enhance efficiency.
- Provide comprehensive training and onboarding support to clients, ensuring a smooth transition and effective utilization of CRM tools.
- Build and maintain strong client relationships through communication and support, ensuring high satisfaction and long-term engagement.
Education
Bachelor's Degree - Management
Odesa Maritime University
Odesa, Ukraine06-2022
Skills
- Customer service
- Administrative support
- Project management
- Event planning
- System Data Entry
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Office management
Languages
English
Russian
Ukrainian
Timeline
Event & Venue Rental Coordinator
Gibsons Community Building Society
04.2023 - 09.2024
Front Desk
Cedars Inn Hotel
12.2022 - 04.2023
Art Space Manager
F23 Space
01.2022 - 08.2022
Office manager
Admiral Shipping Agency LLC
07.2020 - 11.2022
Junior CRM System Integrator
4Limes Marketing Agency
01.2020 - 07.2020
Bachelor's Degree - Management
Odesa Maritime University
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