ANASTASIIA HORSKA

Exceptional hospitality server celebrated as "Employee of the Year 2024" for outstanding performance

• Anticipated customer needs and responded promptly to service requests.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Resolved customer complaints swiftly to enhance satisfaction.
• Trained new wait staff on procedures to maintain service standards.
• Recommended additional menu items to boost restaurant sales.
• Handled difficult situations effectively, ensuring resolution for guests and workflow continuity.
• Maintained updated knowledge through continuing education and advanced training.

Spearheaded café launch and opening through overseeing location setup, optimizing staff onboarding initiatives, managing supplier negotiations, and implementing effective workflows.

• Utilized interpersonal skills to build strong relationships with customers, suppliers, vendors, co-workers.
• Maintained accurate inventory records and ordering supplies as needed.
• Coordinated special events such as tastings or promotions for the café's products.
• Assisted in developing marketing strategies to promote the café's products and services.
• Initiated creative ideas for enhancing the overall atmosphere of the cafe environment.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Coordinated opening of two new locations with precise directions on effective equipment positioning and work organization for baristas and bartenders.

• Executed cash handling duties with precision while adhering to company policies.
• Analyzed financial data to inform budgeting and cost control decisions.
• Demonstrated proficiency in POS systems, cash handling, and inventory management.
• Maintained accuracy and attention to detail while managing multiple tasks simultaneously.
• Set up bars prior to events, ensuring compliance with client specifications.
• Applied expert knowledge of alcoholic and coffee beverages alongside mixology techniques.
• Utilized latte art skills to enhance beverage presentation.
• Ensured compliance with food safety regulations regarding alcohol service.