Anastasiia Goncharova
Vancouver,BC
Summary
To obtain a Front Desk Host position at a prestigious hotel where my strong guest service skills, attention to detail, and experience in a high-volume, Michelin-recognized environment can be used to provide an exceptional first impression for all guests.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front of House Manager
Moltaqa Moroccan Restaurant
12.2020 - 09.2025
- Key Contributor to Michelin Recognition 2023, 2024 and 2025.
- Supervised daily FOH operations ensuring exceptional customer service
- Handled day to day cash transactions
- Recruited, trained and scheduled a team of 15+ servers, server assistants, hosts and bartenders, improving the service and productivity.
- Provided personalized customer service and resolved guest complaints with empathy and efficiency, which contributed to strengthening customer loyalty and preventing potential lost sales.
- Implemented changes based on guest feedbacks left on such review platforms as Google or Tripadvisor
- Increased sales by promoting new features in the menu and consistently recommending premium wines and chef`s specials
- Co-hosted private events with the owner of the restaurant for elite clients such as Netflix and Miss Universe, ensuring excellent service and high standards.
Sales Associate
Aunt Leah`s Thrift Store
2018 - 2019
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Performed all cash credit and donation based transactions using POS system.
- Sorted, cleaned and priced all incoming donations.
- Collaborated with team members to achieve daily sales targets and improve customer service standards.
Education
Bachelor of Arts - Sociology, Minor in Economics
University of British Columbia
Vancouver, British Columbia05-2020
University Transform Program - Business
Columbia College
Vancouver, British Columbia05-2016
Skills
- Time management
- Customer satisfaction
- POS system operation
- Multitasking
- Collaboration and teamwork
- Organizational skills
Languages
English
Full Professional
Russian
Native or Bilingual
Certification
- Serving it right
- FoodSafe Level 1
Timeline
Front of House Manager
Moltaqa Moroccan Restaurant
12.2020 - 09.2025
Sales Associate
Aunt Leah`s Thrift Store
2018 - 2019
Bachelor of Arts - Sociology, Minor in Economics
University of British Columbia
University Transform Program - Business
Columbia College