ANASTASIIA GNEDIK
Toronto,ON
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist Administrator
Queen Medical Hospital
09.2019 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Provided administrative and clerical support with speed and accuracy
- Performed general clerical duties; photocopying, faxing, mailing, filing and couriers
- Management of extremely busy and active calendars
- Managed paper and electronic filing systems by routing various documents.
Customer Service Ambassador
Hyatt Regency Oryx Doha
03.2018 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Managed department call volume of several calls per day and coordinated department schedules to maximize coverage during peak hours
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Followed through with client requests to resolve problems
- Reviewed repeated issues within operations and business management.
Education
Master's Degree - Management of Organizations & Administrations
Kyiv National University of Trade & Economics
01.2015
Bachelor's Degree - Hotel & Restaurant Business Management
Kyiv National University of Trade & Economics
01.2013
Skills
- Project management
- Administrative Support
- Problem solving
- Customer service
- Team-oriented
- Critically thinking
- Customer and client relations
- Multitasking and Time Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Personal Information
Title: ADMINISTRATIVE ASSISTANT
Certification
- Floristics Advanced Course, Fiori Academy - 2021
- Sales Executive Training, Hyatt Hotels - 2019
- Executive Secretariat Training, Rotana Hotels – 2017
- Wedding Planner Course,Marry Me- 2016
Languages
English
Ukrainian
Russian
Additional Information
CORE EVENTS
[March 2019]-Qatar Motorcycle Grand Prix;
Position:Organizer-Model
[February 2019,April 2022,February 2023]-Doha Jewerly&Warches Exhibition;
Position:Organizer-Model (Patek Philippe,Rolex,Chanel)
November 2022-December 2022-Qatar 2022 FIFA World Cup;
Position:Hostess for VIP and VVIP
Timeline
Administrative Assistant/Receptionist Administrator
Queen Medical Hospital
09.2019 - 07.2023
Customer Service Ambassador
Hyatt Regency Oryx Doha
03.2018 - 07.2019
Master's Degree - Management of Organizations & Administrations
Kyiv National University of Trade & Economics
Bachelor's Degree - Hotel & Restaurant Business Management
Kyiv National University of Trade & Economics
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