ANASTASIIA GNEDIK
Toronto,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist Administrator
Queen Medical Hospital
09.2019 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Ambassador
Hyatt Regency Oryx Doha
03.2018 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed department call volume of several calls per day and coordinated department schedules to maximize coverage during peak hours.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Contacted existing and prospective customers by phone or email.
- Followed through with client requests to resolve problems.
Education
Master's Degree - Management of Organizations & Administrations
Kyiv National University of Trade And Economics
Kyiv, Ukraine2015
Bachelor's Degree - Hotel & Restaurant Business Management
Kyiv National University of Trade And Economics
Kyiv, Ukraine2013
Skills
- Program File Distribution
- Process Optimization
- Labor Relations
- Administrative Support
- Records Management Systems
- Policy Adherence
- Database Administration
- Customer Care
Certification
- Floristics Advanced Course, Fiori Academy - 2021
- Sales Executive Training, Rotana Hotels - 2019
- Executive Secretariat, Rotana Hotels - 2019
- Wedding Planner, Mary Wedding Planning Academy - 2015
- Microsoft Office Suite, Medica, Figma
Languages
English, Ukrainian, Russian
Timeline
Administrative Assistant/Receptionist Administrator
Queen Medical Hospital
09.2019 - 07.2023
Customer Service Ambassador
Hyatt Regency Oryx Doha
03.2018 - 07.2019
Master's Degree - Management of Organizations & Administrations
Kyiv National University of Trade And Economics
Bachelor's Degree - Hotel & Restaurant Business Management
Kyiv National University of Trade And Economics
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