Anastasiia Drogaitseva
Edmonton,AB
Summary
Detail-oriented and multilingual individual with extensive experience in customer service. Recently relocated from Ukraine due to the ongoing conflict, showcasing resilience and adaptability. Fluent in 3 languages, facilitating seamless communication. Eager to contribute obtained knowledge to a dynamic work environment while embracing new opportunities in a safe community.
Overview
4
4
years of professional experience
Work History
Ukrainian Help Line Representative
TEKsystems
Edmonton, AB
03.2023 - Current
- Provided accurate information about Government of Alberta supports in English, Ukrainian and Russian.
- Learned new skills and assisted Alberta.ca account help desk during busy periods or whenever needed in order to provide excellent customer service.
- Maintained records of customer interactions, transactions, comments, and complaints.
Family Coach, Interpreter
MultiLinguAbilities
Edmonton, AB
12.2022 - 10.2023
- Translated family therapy written materials from Ukrainian/Russian to English and back accurately and efficiently.
- Facilitated communication between non-English speaking patients and therapists during the meetings.
- Supported parents and children in building trust with health care workers.
Customer Service Representative
King Sejong Dnipro Institute
Dnipro , Dnipropetrovsk Region, Ukraine
05.2022 - 08.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided information exchange between new students and department staff.
English Teacher
SpeakOK tutoring center
Dnipro , Dnipropetrovsk Region, Ukraine
08.2020 - 12.2021
- Created lesson individual plans to address needs of different age and knowledge level of students.
- Received multiple trainings provided by employer to learn online teaching procedures and enhance skills.
- Smoothly transferred teaching process to online mode during quarantine without loosing students' progress.
- Maintained records of student attendance, assignments completed and grades achieved, responded promptly to emails from parents regarding their child's progress.
Education
Bachelor of Arts - Humanities (Interpreting And Teaching)
University of Customs And Finance
Dnipro, Dnipropetrovsk Region, Ukraine 08-2023
Skills
- Call Handling
- Data Entry
- Microsoft office programs confident user
- Customer management software
- Fluent in Ukrainian, Russian, english
- Analytical Abilities
- Problem-Solving Skills
- Adaptability
Timeline
Ukrainian Help Line Representative
TEKsystems
03.2023 - Current
Family Coach, Interpreter
MultiLinguAbilities
12.2022 - 10.2023
Customer Service Representative
King Sejong Dnipro Institute
05.2022 - 08.2022
English Teacher
SpeakOK tutoring center
08.2020 - 12.2021
Bachelor of Arts - Humanities (Interpreting And Teaching)
University of Customs And Finance
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