Summary
Overview
Work History
Education
Generic

Anastasiia Bebawy

Toronto,ON

Summary

Experienced Guest Experience & Quality Officer with a proven track record of enhancing customer satisfaction and ensuring high service standards. Proficient in implementing quality assurance measures, conducting audits, and providing exceptional customer service. Skilled in problem-solving, team collaboration, and implementing guest feedback to drive continuous improvement. Strong attention to detail and dedication to delivering memorable guest experiences.

Overview

6
6
years of professional experience

Work History

Guest Experience & Quality Officer

Sunrise Remal Beach Resort Hotel
01.2023 - 12.2023
  • Managed guest relations and ensured exceptional customer experiences throughout their stay.
  • Collaborated with various departments to address guest feedback and resolve issues promptly.
  • Generated reports and analyzed data to track guest satisfaction metrics and identify trends.
  • Implemented initiatives to enhance guest satisfaction scores and loyalty program participation.
  • Responded to guest inquiries and special requests in a timely and professional manner.
  • Working with customer’s complains and solving issues
  • Operate in Opera program and Microsoft Office
  • Courtesy calls, answers to mails.
  • Tracking sheet of websites: Booking.com, TopHotels, TrustYou, HolidayCheck, TripAdvisor, Google, Instagram, Facebook. Replying for reviews and questions.
  • Checking the rooms for arrivals
  • Supervising the buffet , making sure that everything is tidy and well‐presented according to the quality standard daily menu.
  • Making orientation for the travel agencies / in‐house guest / visitors
  • Weekly and Monthly reports

Nail Artist

At Home
06.2022 - 12.2022
  • Provided professional nail care services to clients, including manicures, pedicures, nail art.
  • Consulted with clients to understand their preferences and recommend suitable nail designs and treatments.
  • Demonstrated expertise in various nail techniques, including gels, shellac, and nail extensions.
  • Maintained a clean and sanitary work environment, following all health and safety protocols.
  • Stayed updated on the latest nail trends, products, and techniques to offer innovative services to clients.
  • Built and maintained strong client relationships, resulting in a high rate of repeat business and referrals.
  • Managed appointment bookings and maintained accurate client records.
  • Provided exceptional customer service, ensuring a positive and relaxing experience for clients.

Kids Club Associate

Concorde EL Salam Hotel
05.2019 - 07.2019
  • Supervised and engaged children in a safe and fun environment within the Kids Club facility.
  • Developed and implemented age-appropriate activities, games, and crafts to entertain and educate children.
  • Ensured the well-being and happiness of each child by providing attentive care and personalized attention.
  • Facilitated group activities and encouraged teamwork and social interaction among children.
  • Maintained a clean and organized Kids Club area.
  • Addressed any concerns or behavioral issues promptly and professionally, employing positive reinforcement techniques.
  • Collaborated with other Kids Club staff to plan special events and themed activities for holidays and special occasions.
  • Adhered to all safety protocols and procedures to ensure the security and welfare of all children.

Nail Artist

At Home
02.2019 - 04.2019
  • Provided professional nail care services to clients, including manicures, pedicures, nail art.
  • Consulted with clients to understand their preferences and recommend suitable nail designs and treatments.
  • Demonstrated expertise in various nail techniques, including gels, shellac, and nail extensions.
  • Maintained a clean and sanitary work environment, following all health and safety protocols.
  • Stayed updated on the latest nail trends, products, and techniques to offer innovative services to clients.
  • Built and maintained strong client relationships, resulting in a high rate of repeat business and referrals.
  • Managed appointment bookings and maintained accurate client records.
  • Provided exceptional customer service, ensuring a positive and relaxing experience for clients.

Salesperson - Consultant

SportMaster Store
07.2017 - 08.2018
  • Assisted customers in selecting appropriate sports equipment, apparel, and accessories based on their needs and preferences.
  • Provided expert advice and product knowledge to customers regarding the features, benefits, and uses of various sports gear.
  • Demonstrated exceptional customer service skills by actively listening to customers, addressing inquiries, and resolving concerns.
  • Utilized sales techniques to upsell and cross-sell products, resulting in increased revenue and customer satisfaction.
  • Maintained a clean and organized retail environment, including merchandise displays and inventory management.
  • Stayed updated on industry trends, new product releases, and promotions to effectively promote and sell merchandise.
  • Collaborated with team members to achieve sales targets and ensure a positive shopping experience for customers.
  • Participated in training sessions and product knowledge seminars to enhance sales skills and product expertise.
  • Handled customer returns and exchanges according to store policies, ensuring customer satisfaction and retention.

Education

Bachelor Of Finance And Banking System - Finance And Banking System

National University of Railway Transport
Dnipro (Ukraine)
01.2018

Junior Specialist Economist - Economy of The Enterprise

Transportno-Ekonomichnyy Fakhovyy College
Dnipro (Ukraine)
05.2015

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Anastasiia Bebawy