Anastasia Zoes
Ancaster,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Budtender (Cansell certified)
Highlife
03.2024 - Current
- Assist customers to find the right product catered to specific needs, explain different strains, methods of consumption, levels of THC/CBD, etc and answer any questions they may have in order to guarantee a positive experience
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products and fostering an inclusive environment that encouraged return visits.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Sold flowers, concentrates and edibles in fast-paced environment.
Dining Room & Sports lounge Server, Special Event Server
Dave and Busters
06.2022 - 09.2023
- Assisting guests in menu and drink selection through extensive menu knowledge, delivering an unparalleled guest experience
- Ensuring guest orders are put through the Micros system accurately with modifications such as allergies, substitutions, etc
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Quick cleanup and reset, including pre-bussing as well as station and general cleaning
- Able to set up and host large functions/parties within different parts of the restaurant
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Server
Viva Retirement Community
01.2022 - 06.2022
- Culinary prep work, expediting orders, in suite dining as well as transitioning back to the dining room during Covid 19 pandemic
- Proven ability to learn quickly and adapt to new situations.
- Extra duties assisting culinary service manager and executive chef, appointed backup to the service lead
- Extensive knowledge on Covid 19 protocols and infection control
Concierge, Lead Concierge
Viva Retirement Community
08.2020 - 12.2021
- Concierge: receiving and directing calls to the appropriate people in order to make client interactions as smooth as possible, interacting and greeting residents creating connections and bonds which assist in providing a comfortable living community through excellent interpersonal skills for the seniors during trying times
- General administrative duties, assist with sales, efficiently multitask, deal with monetary deposits/billing as well as maintain client privacy and confidentiality
- During Covid-19, screening and other public health protocols were implemented and concierge took on these duties: sanitization, testing, vaccine clinics in-house as well as some more administrative aspects
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed inquiries with timely and professional responses via phone, email and in-person interactions.
Server, Concierge and Screener
Viva Retirement Community
04.2020 - 08.2020
- Culinary prep work, expediting orders, taught staff new guidelines and protocols for in-suite dining during Covid 19 pandemic
- Screening duties included rapid testing as well as keeping track of who is coming into the building, screening for symptoms, as well as sanitization, general cleaning, and assisting the concierge with residents and general duties
- As concierge, remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills while following protocol to prevent outbreaks
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Sales /Style Advisor
Saks Fifth Avenue, Fur Salon
12.2019 - 04.2020
- Elevating the clients experience by giving 1-on-1 attention while assisting with finding the perfect coat, using extensive knowledge of the types of furs as well as the benefits to each, and knowing the inventory in order to flawlessly find exactly what type of fur, length and style of the coat the client is looking for
- Knowledge of Point of sales system
Sales Associate
Urban Planet
09.2018 - 01.2019
- Assisting customers in finding suitable clothing, maintaining the cleanliness of the store, organizing merchandise in a manner to which customers can locate with ease, and ensuring customers leave with a positive experience
Education
1 Year of Undergraduate - Sociology And Psychology
Ryerson University
OSSD - RAP Drama, SHSM Arts and Cultures
Cawthra Park Secondary School
06.2019
Skills
- Micros system knowledge
- Microsoft programs (Excel, Outlook, and Word)
- Reception and administrative knowledge
- Interpersonal skills
- High levels of customer service
- Attention to detail
- Organizational skills
- Sales techniques
- Cash handling
- Conflict resolution
- Customer engagement
- Memory retention
Certifications and training
- Micros system, 06/01/22
- Smart Serve, 06/01/22
- First Aid and CPR - C, 03/01/18 - 03/31/21
- Ontario Health and Safety, 04/01/18
- POS System Knowledge, 12/01/19
- WHMIS, 04/01/20
- IPAC, 04/01/20
- ORCA trained, 12/01/20
- Canadian Food Safety Certification (Recertification), 04/01/22
- CanSell Certification, 06/01/21
Languages
French
Limited Working
ASL
Elementary
Timeline
Budtender (Cansell certified)
Highlife
03.2024 - Current
Dining Room & Sports lounge Server, Special Event Server
Dave and Busters
06.2022 - 09.2023
Server
Viva Retirement Community
01.2022 - 06.2022
Concierge, Lead Concierge
Viva Retirement Community
08.2020 - 12.2021
Server, Concierge and Screener
Viva Retirement Community
04.2020 - 08.2020
Sales /Style Advisor
Saks Fifth Avenue, Fur Salon
12.2019 - 04.2020
Sales Associate
Urban Planet
09.2018 - 01.2019
1 Year of Undergraduate - Sociology And Psychology
Ryerson University
OSSD - RAP Drama, SHSM Arts and Cultures
Cawthra Park Secondary School
Similar Profiles
Shelby StephensShelby Stephens
Medical and Behavioral Office Administrator at Highlife Recovery, Highlife Healthcare SolutionsMedical and Behavioral Office Administrator at Highlife Recovery, Highlife Healthcare Solutions
Josten GomezJosten Gomez
Personal Trainer at The HighlifePersonal Trainer at The Highlife
Janet LucianoJanet Luciano
Quality Assurance Inspector at Highlife FoodQuality Assurance Inspector at Highlife Food