ANASTASIA VAKOULICH
St. Catharines
Summary
Detail-oriented and dependable administrative professional with over two years of experience in both public service and healthcare administration, offering a strong foundation in front-office operations, scheduling, and record-keeping. Skilled in managing patient and public interactions, insurance verification, and providing responsive, professional support in high-demand environments. Proficient in Microsoft Office Suite and capable of multitasking under strict deadlines with a high degree of accuracy and confidentiality. A reliable and adaptable team member with strong communication skills, dedicated to delivering quality service and contributing to organizational goals across diverse units and shifting operational needs.
Overview
2020
2020
years of professional experience
Work History
Medical Receptionist
Dr. Adewale Aromolaran Corporation
- Managing reception area which includes greeting patients, answering telephones, and emailed requests
- Successfully using clinical software in order to access patient's records, orders, billing, and appointment history
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Caregiver/Tutor/Household Manager
Private Families
- Responsible for stimulating and encouraging children's physical intellectual and social development
- Completed all aspects of assigned schoolwork with 4+ kids, ensuring all children were engaged
- Implementing physical activities in addition to already existing educational tasks
- Managing the busy schedule and household matters by demonstrating time management skills and organization
- Took on additional responsibilities such as organization, errands, household tasks, and children transportation
- Able to prepare nutritional meals for breakfast, lunch, and dinner as well as breaks
Sales Associate/Cashier
Marshalls
10.2019 - 01.2020
- Interact with customers in a friendly manner to ensure the best shopping experience
- Perform basic math functions to collect payments and make change
- Operate registers, scanners, scales and credit card/debit card terminals
- Handle exchanges and refunds in a quick, efficient manner
- Keep the checkout area clean and orderly
- Ensure all customers are satisfied
Food and Beverage Server
Dairy Queen
01.2017 - 12.2017
- Make various different foods as ordered
- Communicate with customers and work cash
- Opened and closed the restaurant
- Responsible for cleaning and organizing ice-cream bar
Stamper and Cherry Sorter
James Bartkiw
01.2013 - 12.2015
- Responsible for stamping individual fruit labels
- Responsible for sorting picked cherries
- Responsible for preparing baskets
- Responsible for packing cherries and distributing to fridge
Education
MEDICAL SCIENCES - BIOLOGY AND CHEMISTRY
BROCK UNIVERSITY
10-2025
High School Diploma -
EDEN HIGH SCHOOL
01.2020
ELEMENTARY SCHOOL -
CALVARY CHRISTIAN SCHOOL
01.2016
Skills
- Able to multitask with ease, careful attention to detail
- Always prompt and on time, excellent time management
- Strong organizational and critical thinking abilities
- Strong verbal and written communication skills
- Works well independently and within a team environment
- Positive and professional attitude, maintains confidentiality
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Records management & data entry
- Confidentiality and discretion
- Adaptability across departments and shifts
- Customer service and conflict resolution
- Fluent in English and Russian
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Sales Associate/Cashier
Marshalls
10.2019 - 01.2020
Food and Beverage Server
Dairy Queen
01.2017 - 12.2017
Stamper and Cherry Sorter
James Bartkiw
01.2013 - 12.2015
Medical Receptionist
Dr. Adewale Aromolaran Corporation
Caregiver/Tutor/Household Manager
Private Families
MEDICAL SCIENCES - BIOLOGY AND CHEMISTRY
BROCK UNIVERSITY
High School Diploma -
EDEN HIGH SCHOOL
ELEMENTARY SCHOOL -
CALVARY CHRISTIAN SCHOOL
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