Anastasia Stenjajeva
Ottawa,Ontario
Summary
Dedicated professional with demonstrated strengths in customer service, time management team success. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Insurance Customer Service Representative
Allianz
04.2023 - 09.2023
- Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
Front Desk Agent
Curavita
02.2021 - 11.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Restaurant Manager
Best Western Hotels & Resorts
06.2017 - 08.2020
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
High School Diploma -
SRB
OttawaCosmetology
Marvel
Diploma - Business
Algonquin College
Pembroke, ONSkills
- Product Knowledge
- Time Management
- Adaptable
- Network operating systems knowledge
- Complaint Handling
- Policy Understanding
- Problem Solving
Timeline
Insurance Customer Service Representative
Allianz
04.2023 - 09.2023
Front Desk Agent
Curavita
02.2021 - 11.2022
Restaurant Manager
Best Western Hotels & Resorts
06.2017 - 08.2020
High School Diploma -
SRB
Cosmetology
Marvel
Diploma - Business
Algonquin College
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