Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anastasia Stavrou

Ilderton

Summary

Proven track record in enhancing customer satisfaction and maintaining pristine environments, as demonstrated in self-employment and roles as an online English teacher. Excels in organizational and critical thinking skills, significantly improving operational efficiency. Mastered relationship building, ensuring positive client relations and repeat business. Achieved a notable increase in client retention through exceptional service and attention to detail.

Overview

9
9
years of professional experience

Work History

Car Detailer

Self-employed
05.2024 - Current
  • Provided exceptional customer service and addressed customer inquiries
  • Maintained records of cleaning activities.
  • Wiped down and polished interior and exterior surfaces.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Shined vehicle windows and windshields to remove water spots.
  • Applied protective agents, including sealants, to protect surfaces.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Maintained clean, tidy and safe work environment.

Residential House Cleaner

Self-employed
09.2021 - Current
  • Provided excellent house cleaning and maid services to clients
  • Responded to customer requests for products, and service information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Delivered prompt service to prioritize customer needs.
  • Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
  • Sanitized apartments after move-out or prior to move-in.
  • Collected payment for services rendered and provided client with billing receipts.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.

Online English Tutor

Amazing Talker
12.2018 - Current
  • Applied in-depth understanding of course materials and tutoring tactics to help new students.
  • Established working relationships with students and provided positive role models for academic dedication.
  • Communicated grammar rules clearly in easiest forms without overwhelming student.
  • Identified problems with students by clearly and effectively addressing issues.
  • Maintained precise records and statistics on student progress and performance.
  • Developed methods to teach independent study skills to help students excel academically.
  • Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
  • Varied teaching methods for verbal language instruction by expressing and selecting specific vocabulary clearly.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

Volunteer

Jehovah's Witnesses
12.2015 - Current
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Developed construction skills by participating in kingdom hall builds.

Commercial Cleaner

Contracted
09.2021 - 05.2022
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Maintained clean, neat, and professional entrances.
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Education

GED -

United States Institute of Language Studies
Florida, USA

Certificate - Teachers of English As A Second/Foreign Language

TEFL Fullcircle
London, UK
2018

Skills

  • Strong communication skills with ability to prioritize and meet deadlines
  • Motivated, high energy individual that excels in unique challenges and performs well under pressure
  • In-depth experience in customer relations including customer/client complaints
  • Team player with exceptional interpersonal and organizational skills
  • Effective communication with clients and superiors
  • Detail oriented with a keen interest in maintaining friendly and professional service

Languages

English
Native or Bilingual
Greek
Limited Working
German
Elementary
Thai
Elementary
Spanish
Elementary

Timeline

Car Detailer

Self-employed
05.2024 - Current

Residential House Cleaner

Self-employed
09.2021 - Current

Commercial Cleaner

Contracted
09.2021 - 05.2022

Online English Tutor

Amazing Talker
12.2018 - Current

Volunteer

Jehovah's Witnesses
12.2015 - Current

GED -

United States Institute of Language Studies

Certificate - Teachers of English As A Second/Foreign Language

TEFL Fullcircle

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Anastasia Stavrou