Anastasia Rajacic
Mississauga
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Jack Astor's Bar & Grill. Proven ability to multitask effectively while maintaining exceptional communication and guest satisfaction. Skilled in payment processing and resolving guest complaints, ensuring a seamless dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Hostess/Server
Jack Astor's Bar & Grill
08.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Royal Meat Products
07.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
House Cleaner
Mermaid Cleaners
05.2018 - 09.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Education
Bachelor of Science - Chemistry
Toronto Metropolitan University
Toronto, None04-2027
High School Diploma -
Applewood Secondary School
Mississauga, ON06-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Exceptional communication
- Payment processing
- Guest complaint resolution
- Safe food handling
- Special requests handling
- Menu memorization
- Detail-oriented
Languages
French
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Hostess/Server
Jack Astor's Bar & Grill
08.2021 - Current
Sales Associate
Royal Meat Products
07.2019 - 09.2021
House Cleaner
Mermaid Cleaners
05.2018 - 09.2019
Bachelor of Science - Chemistry
Toronto Metropolitan University
High School Diploma -
Applewood Secondary School
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