Anastasia Mulokandov

• Manage Field staff performance, including client complaints, building staff competencies, coaching skillset, annual performance evaluations, and follow up of performance concerns

• Employee engagement, including initial client visits, regular one to ones with field staff, and engagement surveys

• Complete Initial client assessments

• Meet both virtually and in person with clients and families to set up and recommend services to deliver care, including completion of service agreements

• Set up and maintain client and employee files and documentation as required

• Participate and advise Care navigators on staff selection for client fit

• Assist with field staff selection and recruitment, including resume review, and interviews

• Advise and direct clinical policy development

• Participate in orientation of new field staff, including initial skills assessment

• Participate in creation and execution of presentations to external partners and vendors

• Assist with trade shows and conferences as an ember representative

• Advise and participate in field staff educational material development

• Partakes in regular team meetings engaging in discussion

• Incident management, follow up and reporting

• Delegate and transfer staff to taught skills for client care

• Participates and resolves any identified concerns with client care including medication, safety, staff performance,

• Improved on-time delivery rates by effectively planning and executing efficient driving routes.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
• Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
• Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.

• Assessed patients to determine individual needs and developed care plan in coordination with multidisciplinary healthcare professionals.
• Developed guidelines to improve communication with contractors, ensuring compliance with different requirements by agency.
• Advanced patient safety initiatives through consistent monitoring of key performance indicators, root cause analysis of adverse events, and prompt implementation of corrective actions.
• Delegated and supervised and provided leadership to a pool of LPNs and HCA (46 staff in total)
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
• Increased staff retention through effective communication, mentorship, and professional development opportunities.
• Enhanced patient care quality by implementing evidence-based nursing practices and protocols.
• Improved patient satisfaction scores by addressing concerns promptly and ensuring consistent delivery of high-quality care.
• Answered questions and addressed concerns from employees within 24 hour timeframe via e-mail, phone and in person.
• Investigated and reported all incidents per company policies.
• Provided direct client care when personnel was short staffed.

• Enhanced patient care by implementing evidence-based nursing practices and protocols.
• Streamlined nursing workflows for increased efficiency and improved patient outcomes.
• Mentored and supervised junior nurses, fostering a supportive and professional work environment.
• Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
• Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
• Participated in quality improvement initiatives, contributing to the development of best practices within the department.
• Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
• Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
• Implemented effective resource management strategies by diligently tracking supply inventory levels and placing orders to replenish stock when needed.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Collaborated with other healthcare professionals to provide quality patient care.
• Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
• Implemented quality patient care techniques to align with safety, health, and organizational regulations.
• Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
• Cared for patients' wounds and changed dressings.
• Developed and implemented specific nursing care plans to cater to individual patient needs.

• Provided care for patients with several complex diagnosis and care. (variety of head trauma, paraplegic and quadriplegic patients)
• Enhanced patient care by implementing evidence-based nursing practices and protocols.
• Reduced medication errors through thorough double-checking of prescriptions and dosages.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications via oral, and intramuscular injections and monitored responses.
• Performed routine wound care and dressing changes on schedule.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
• Protected confidentiality of information related to patient care activities and EMS operations.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Managed care from admission to discharge.