Leann Bruun
Vancouver,BC
Summary
Dedicated individual with outstanding staff training and management. Warm and cheerful person with courteous character. Food and Beverage Manager with 15+ years of experience creating profitable and inviting dining experiences for valued guests. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking the opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
University Golf Club
09.2018 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Food and Beverage Manager
Northlands Bar and Grill
01.2023 - 06.2023
- Oversee food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolve problems or concerns to satisfaction of involved parties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monthly inventory
- Weekly ordering for both the restaurant and kiosk.
- Daily duebacks for servers
- POS operation Squirrel
- Plan and execute events up to 50 people
- Work closely with the kitchen, to provide best service all around.
- Answer all emails in a timely fashion.
- Scheduling
Food and Beverage Manager
University Women's Club of Vancouver
06.2018 - 09.2022
- Hired, trained, scheduled and supervised 20-25 team members and fulfilled dining needs and desires of patrons.
- Oversaw both member and external food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Created and executed event orders for both the members and external rentals, working closely with the Sales team and kitchen.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Distributed food to service staff for prompt delivery to customers.
Assistant Restaurant Manager
Northland's Bar and Grill
04.2014 - 12.2015
- Assisted personnel with duties and tasks during high-volume periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Outlets Manager
Vancouver Renaissance Harbourside Hotel
03.2012 - 05.2015
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Resolved guest questions, concerns and problems and referred complex issues to management team.
- Assisted customers in selecting products by qualifying customer needs and explaining features and benefits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Marketing
Northwestern University
Online03.2016
Bachelor of Arts - Business Administration
Capilano University
North Vancouver, BCSkills
- Quality Assurance
- Scheduling Staff
- Delegating Assignments and Tasks
- Front of House Management
- Problem-Solving
- Recruitment and Hiring
- Microsoft Office
- POS Terminal Operation
- Catering Services
- Written and Verbal Communication
- Time Management
- Team Leadership
- Liquor Law Compliance
- Coaching and Mentoring
Timeline
General Food and Beverage Manager
Northlands Bar and Grill
01.2023 - 06.2023
Restaurant Manager
University Golf Club
09.2018 - Current
Food and Beverage Manager
University Women's Club of Vancouver
06.2018 - 09.2022
Assistant Restaurant Manager
Northland's Bar and Grill
04.2014 - 12.2015
Outlets Manager
Vancouver Renaissance Harbourside Hotel
03.2012 - 05.2015
Marketing
Northwestern University
Bachelor of Arts - Business Administration
Capilano University
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