ANASTASIA KRAVETS
CANADA ,Tajikistan
Overview
16
16
years of professional experience
Work History
CLIENT ENGAGEMENT REPRESENTATIVE
CIBC
11.2023 - Current
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Resolved product or service problems by clarifying customer's complaint and determining root causes.
- Identified opportunities for account growth based on knowledge of market trends and competition.
- Leveraged client feedback to enhance product offerings and improve overall customer experience.
- Provided exceptional customer service to existing accounts, ensuring client satisfaction and order renewal.
- Proficiently opening chequings, savings and credit card accounts while adhering to disclosure and compliance procedures.
- • Applying agile problem - solving skills to address and resolve client concerns and complaints on the same day.
- • Diligently managing the lobby area, maintaining cleanliness order and welcoming atmosphere clients.
- • Cultivating strong rapport with clients earning their trust and facilitating tailored product recommendations.
- • Providing unwavering support to fellow team members., contributing to a collaborative work environment.
Founder and owner of online Flower Shop bath & beauty co.
Self-employed
09.2015 - 08.2023
- Kristall Soap ( Soap Flower and gift shop) Present
- Started a soap business.
- Creating online pages for worldwide selling and shipping.
- Becoming a permanent vendor in various markets in Khujand, Dushanbe, Spitamen, Chkalovsk (Tajikistan).
- Designing banners, online pages, packages and soap.
- Buying materials such a soap bases, aromas, pigments, baskets, boxed, etc.
- Giving an explanation of the products and selling to costumers in city supermarkets and online.
- Giving training courses.
- Implementing product-marketing strategies.
- Reviewing and keeping track of financial.
- Responsible if the soap operation as well as the quantity and type of the soap.
- Responsible for setting business direction.
- Evaluating the business success.
- Managed external research and organized all internal data sources in order to retain and attract the organization’s best customers.
- Responsible for costumer needs.
- Responsible for financial and budgeting for the company.
- Assisting in city, country delivery and different country shipping.
- Assures that all customer interaction (emails, sms or phone) give the highest degree of individualized customer care.
- Through telephone connection with the consumers, maximizes opportunities to pique client’s interest in the company’s goods and services.
- Responsible for delivering new products ( seasonal )on a wholesale basis to the following organizations:
- City supermarkets chains:
- Amid
- Oasis
- Neighbor City Flowers Shops and gifts
- Spitamen
- Kanibadam
- Dushanbe
- Planners of events, parties and corporate events.
- Woman who are pregnant, expectant moms ( for their babies ).
- Military Males and Females.
- Students
- Responsible for introducing our flower shop soap brand to consumers, retailers, supermarkets and of course residents who are our primary target market.
- Promotion items in neighborhood publication, online advertisement.
- Responsible for payments ( cash payments, mobile money payments and bank transfers ).
Princess Cruises
09.2013 - 06.2014
- Answering all passengers inquiries.
- Assisting in solving passengers complaints and problems and follow up with passengers if required.
- Accessing computer system to ether post charges or payments to passenger account. Provided account information to passengers as required. Ensured all accounts are paid before disembarkation.
- Buying/ Selling foreign currencies and stamps ( cash personal or travelers checks as required).
- Balancing personal float at the end of the day.
- Assisting the passengers cabin change requests.
- Ability of assisting of the preparation passenger documentation.
- Carrying all out all safety-related duties.
- Mid Day manager experienced:
- All responsibilities of Day manager to the time of the Night manger comes to shift assigned.
- Assistant Night Manager:
- Responsible of printing all quest folios/account statements and delivering to passengers stateroom.
- Assisting in the inputting in passenger charges that have not been processed at the point of sale in the computer system.
- Assisting in the collection and reconciliation of cash and charge checks from the ship revenue outlets.
- Assisting in closing ship bars at the end of the business day and inputting bar stocktake figures into computer inventory system.
- Assisting in overseeing the work duties of the night service/cleaning staff.
- Assisting in closing up to Casino area at the end of the business day.
- Ensuring all required keys are collected and secured in a safe area.
- Assisting the Night Manager as required in the efficient running of the hotel operation at the night and handling passengers questions and problems that arise.
- Currying out all safety related duties as assigned.
GRO
Hyatt International
05.2009 - 05.2011
- Responsible for check inn and check outs and comfort of VIP guests.
- Used Opera extensively to manage logistic hotel operations.
- Organizing airport transfers for VIP guests.
- Handled foreign exchange and other OTC services.
- Heading the operation for all VIP guests.
- Managing guests data and history.
- Assisting guests with secretarial services.
- Assisting all guests with rescheduling flights and accommodation plans.
- Updating all guests with latest events and promotions.
- Experienced in Club Room GRO
- Responsible for check inn and check out and booking Club rooms for VIP guests.
- Responsible for check the VIP guests room amenities.
- Cooperating with HK and Engineering departments for VIP guest room needs.
- Managing guest data and history.
- Updating the gusts with the latest events and promotions.
- Responsible for Grand Club and facilities.
- Helping F&B staff to run out the Happy our Service.
- Organizing airport transfer and flight reconciliation for VIP guests.
Education
Master Of Economics - Economics
MEGI
Horlivka, UA 05.2022
Bachelor Of Heavy Automobile Engineering - Machine Build Engineering
GMK
Horlivka, UA 05.1998
Skills
Problem solving, team working, costumer satisfactions, costumer service representative, banking, communication, financing
Languages
English
Professional Working
Russian
Full Professional
Ukrainian
Native or Bilingual
Timeline
CLIENT ENGAGEMENT REPRESENTATIVE
CIBC
11.2023 - Current
Founder and owner of online Flower Shop bath & beauty co.
Self-employed
09.2015 - 08.2023
Princess Cruises
09.2013 - 06.2014
GRO
Hyatt International
05.2009 - 05.2011
Master Of Economics - Economics
MEGI
Bachelor Of Heavy Automobile Engineering - Machine Build Engineering
GMK
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