Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Gerlitz

Calgary

Summary

Dynamic Client Care Specialist with extensive experience at Paramount 24 Hr Animal Hospital, excelling in customer relations and problem-solving. Proven ability to prioritize patient and client needs and enhance satisfaction through effective communication and teamwork. Skilled in data entry and training new staff, contributing to a collaborative and efficient work environment.

Overview

7
7
years of professional experience

Work History

Client Care Specialist

Paramount 24 Hr Animal Hospital
08.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated patient scheduling, confirmed appointments, communicated with clients, and updated client records.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Demonstrated empathy towards clients situations while maintaining professional boundaries and adhering to company policies.
  • Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.

Client Care Specialist

VCA Calgary North Animal Hospital
04.2018 - 08.2021
  • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.

Education

High School Diploma -

Forest Lawn High School
Calgary, AB
06-2012

Skills

  • Customer relations
  • Document review
  • Teamwork and collaboration
  • Problem-solving abilities
  • Data entry
  • Cash handling

Timeline

Client Care Specialist

Paramount 24 Hr Animal Hospital
08.2021 - Current

Client Care Specialist

VCA Calgary North Animal Hospital
04.2018 - 08.2021

High School Diploma -

Forest Lawn High School

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Anastasia Gerlitz