Anastasia Davydova
North York,Canada
Summary
Dependable Office Manager with a proven track record at Glass Ninja, excelling in customer service and team leadership. Expert in conflict resolution and CRM software, I successfully developed policies that enhanced operations and fostered strong client relationships, driving significant sales growth and ensuring exceptional customer satisfaction.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Taxpayer Law Professional Corporation
06.2025 - 09.2025
- Organized and maintained case files for attorneys and clients.
- Drafted legal pleadings, motions and briefs for attorney review.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Prepared outgoing mail by packaging, labeling, and mailing to appropriate parties.
Office Manager
Glass Ninja
Concord, ON
05.2020 - 04.2025
- Managed daily operations of customer service department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed policies and procedures related to customer service operations.
- Developed communication strategies to streamline interactions between production and sales departments
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Sourced new sales opportunities, closing contracts with high-value clients.
- Created promotional materials in partnership with marketing team targeting specific customers.
- Provided sales and technical support for customers when needed, answering questions about product features and capabilities.
- Established positive rapport with customers, owners and customer service team members to maintain positive and successful work environment.
Sales Representative
Man With a Wrench
Woodbridge, ON
01.2018 - 04.2020
- Helped customers find specific products, answered questions and offered product advice.
- Managed schedules of team of 20 personnel to keep shifts properly staffed.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Received and processed client payments and updated accounts.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
Education
Advanced College Diploma - Business Administration- Human Resources
Seneca College of Applied Arts And Technology
North York, ON04.2016
Skills
- Team leadership
- Workflow management
- Customer service and support
- Conflict resolution
- Employee training
- CRM software proficiency
- Client relationship management
- Excellent communication skills
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Limited
Timeline
Office Coordinator
Taxpayer Law Professional Corporation
06.2025 - 09.2025
Office Manager
Glass Ninja
05.2020 - 04.2025
Sales Representative
Man With a Wrench
01.2018 - 04.2020
Advanced College Diploma - Business Administration- Human Resources
Seneca College of Applied Arts And Technology