Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anastasia Davydova

North York,Canada

Summary

Dependable Office Manager with a proven track record at Glass Ninja, excelling in customer service and team leadership. Expert in conflict resolution and CRM software, I successfully developed policies that enhanced operations and fostered strong client relationships, driving significant sales growth and ensuring exceptional customer satisfaction.

Overview

8
8
years of professional experience

Work History

Office Coordinator

Taxpayer Law Professional Corporation
06.2025 - 09.2025
  • Organized and maintained case files for attorneys and clients.
  • Drafted legal pleadings, motions and briefs for attorney review.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Prepared outgoing mail by packaging, labeling, and mailing to appropriate parties.

Office Manager

Glass Ninja
Concord, ON
05.2020 - 04.2025
  • Managed daily operations of customer service department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed policies and procedures related to customer service operations.
  • Developed communication strategies to streamline interactions between production and sales departments
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Sourced new sales opportunities, closing contracts with high-value clients.
  • Created promotional materials in partnership with marketing team targeting specific customers.
  • Provided sales and technical support for customers when needed, answering questions about product features and capabilities.
  • Established positive rapport with customers, owners and customer service team members to maintain positive and successful work environment.

Sales Representative

Man With a Wrench
Woodbridge, ON
01.2018 - 04.2020
  • Helped customers find specific products, answered questions and offered product advice.
  • Managed schedules of team of 20 personnel to keep shifts properly staffed.
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Employed effective selling techniques by promoting product benefits and influencing decision-makers.
  • Received and processed client payments and updated accounts.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.

Education

Advanced College Diploma - Business Administration- Human Resources

Seneca College of Applied Arts And Technology
North York, ON
04.2016

Skills

  • Team leadership
  • Workflow management
  • Customer service and support
  • Conflict resolution
  • Employee training
  • CRM software proficiency
  • Client relationship management
  • Excellent communication skills

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Limited

Timeline

Office Coordinator

Taxpayer Law Professional Corporation
06.2025 - 09.2025

Office Manager

Glass Ninja
05.2020 - 04.2025

Sales Representative

Man With a Wrench
01.2018 - 04.2020

Advanced College Diploma - Business Administration- Human Resources

Seneca College of Applied Arts And Technology

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Anastasia Davydova