Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anastasia Cavazos

Reedley

Summary

Committed to using my exceptional interpersonal and communication skills to resolve customer issues and produce positive relationship between the customer and the company. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Pacific Gas & Electric
12.2021 - Current
  • Resolved customer inquiries efficiently
  • Guided customers through account management processes, improving understanding of services offered.
  • Managed high-stress situations effectively, maintaining professionalism under pressure.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate account information.

Front Desk/Receptionist

Baz Allergy, Asthma, and Sinus Center
08.2018 - 12.2021
  • Managed patient scheduling and appointments using electronic health record systems.
  • Coordinated communication between patients and medical staff, ensuring timely responses.
  • Maintained organized front desk operations, enhancing overall office efficiency.
  • Assisted in billing inquiries and insurance verification processes for patient accounts.
  • Trained new reception staff on office protocols and customer service standards.

Program Manager Assistant

Selma Unified School District
10.2016 - 08.2018
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Education

Medical Office Specialist -

Kaplan College
Clovis, CA
01.2010

A.A. -

Reedley College
Reedley, CA
03.2009

General Education -

Selma High School
Selma, CA
06.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Call management
  • Call center operations
  • Scheduling
  • Administrative support

Timeline

Customer Service Representative

Pacific Gas & Electric
12.2021 - Current

Front Desk/Receptionist

Baz Allergy, Asthma, and Sinus Center
08.2018 - 12.2021

Program Manager Assistant

Selma Unified School District
10.2016 - 08.2018

A.A. -

Reedley College

General Education -

Selma High School

Medical Office Specialist -

Kaplan College

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Anastasia Cavazos