Summary
Overview
Work History
Education
Skills
Timeline
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Anastasia Burgess

Toronto

Summary

Experienced sales team lead and trainer dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Dedicated to developing top performers to move into leadership roles within the company.

Overview

5
5
years of professional experience

Work History

Sales Team Lead

1-800-GOT-JUNK?
07.2022 - 09.2023
  • Identified sales objectives and set realistic expectations to convert prospects into clients and clients into partners.
  • Motivated and promoted team employees from within for key leadership roles.
  • Mentored, coached and supported 22 team members with selling process to meet and exceed individual and company sales goals through staff development and feedback sessions.
  • Monitored performance by reviewing relevant reporting data and producing statistical reports.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.

Sales Trainer

1-800-GOT-JUNK?
02.2021 - 07.2022
  • Evaluated training programs to determine effectiveness and increase employee retention.
  • Increased sales team productivity by developing and implementing comprehensive training programs.
  • Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
  • Created systems to track the success of Knowledge check scores , attendance management program and overall performance.
  • Created new processes based on evaluation of sales center needs.
  • Directed orientation and training programs to meet Sales center needs.
  • Scheduled training sessions and organized the necessary resources for successful training sessions.


Sales Agent

1-800-GOT-JUNK?
07.2020 - 02.2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Prepared and updated client records.
  • Consistently met or exceeded sales quotas by assessing and meeting customer needs.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Executive Interviewer

AND Agency
01.2019 - 05.2019
  • Responsible for conducting 10-15 minute Long interviews with company executives in order to collect business banking data.
  • Entered participant data into databases.
  • Adhered to confidentiality rules and guidelines when interviewing others.
  • Communicated survey procedures and objectives to interviewees.
  • Used computer-aided telephone interviewing system to record data.

Education

High School Diploma -

Sherwood Secondary School
Hamilton
01.2013

Skills

  • CRM proficiency
  • Team management
  • Problem solving
  • Course Material Development
  • Sales Data Analysis
  • Coaching and Development
  • Attention to detail
  • Virtual Learning Management
  • Group Discussion Facilitation

Timeline

Sales Team Lead

1-800-GOT-JUNK?
07.2022 - 09.2023

Sales Trainer

1-800-GOT-JUNK?
02.2021 - 07.2022

Sales Agent

1-800-GOT-JUNK?
07.2020 - 02.2021

Executive Interviewer

AND Agency
01.2019 - 05.2019

High School Diploma -

Sherwood Secondary School

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Anastasia Burgess