Anastasia Bergman
Thunder Bay,ON
Summary
Customer service-focused professional looking to join a growing organization that values client relationships. Seeking a challenging position that utilizes interpersonal skills, excellent time management, and problem-solving skills. Passionate for planning that implements the vision/dream of clients, into reality.
Hardworking and dedicated to the growth of the organization by achieving company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Nortenos Cantina
09.2023 - Current
- Serve high customer volumes during nights and weekends.
- Follow alcohol awareness procedures for preventing excessive guest intoxication.
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explain daily specials and beverage promotions to exceed daily sales goals.
- Uphold strict regulations for safe alcohol service and food safety.
Bartender
Cheers Pub
10.2022 - 08.2023
- Helped cultivate and maintain business relationships by professionally handling customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Shooters Tavern
03.2019 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender Shift Manager
Pig & Duke Neighbourhood Pub
04.2015 - 02.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Diploma -
Confederation College of Applied Arts And Technology
Thunder Bay, ON2019
Skills
- Clear and Effective Communication
- Complex Problem-Solving
- Organizational Ability
- Hospitality Service Expertise
- Engaging Personality
- Customer Service - handling difficult situations
- Inventory and product management
Certification
- Smart Serve Ontario certification
- Safe Food Handler Ontario certification
- WHMIS certification
References Available
UPON REQUEST
Timeline
Bartender
Nortenos Cantina
09.2023 - Current
Bartender
Cheers Pub
10.2022 - 08.2023
Bartender
Shooters Tavern
03.2019 - 04.2022
Bartender Shift Manager
Pig & Duke Neighbourhood Pub
04.2015 - 02.2019
Diploma -
Confederation College of Applied Arts And Technology
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