Summary
Overview
Work History
Education
Skills
Timeline
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Angel Agbinone

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at BBQ House. Proven ability to enhance operational efficiency and maintain high service standards. Skilled in cash handling and problem-solving, with certifications in food safety and smart serve. Committed to delivering exceptional dining experiences while achieving sales targets.

Medical office professional prepared to excel in front desk role. Possesses valuable experience in patient interactions and administrative tasks, ensuring smooth daily operations. Known for teamwork, adaptability, and delivering high-quality service with focus on patient satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Damijan Supermart
02.2021 - 08.2023
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Patient Care Coordinator

Hamilton Physio & Rehab
11.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Handled WSIB billing and verification, checked in OHIP patients, scheduled OT appointments, followed up with adjusters and lawyers for MVA treatment approvals.

Education

Diploma - Practical Nursing

Mohawk College of Applied Arts And Technology
Hamilton, ON
08-2026

Diploma - Medical Administrative Assistant

Trios College
Hamilton, ON
10.2024

Skills

  • Patient scheduling
  • Insurance verification
  • Medical billing
  • Telephone etiquette
  • Intake form processing
  • Insurance claims

Timeline

Patient Care Coordinator

Hamilton Physio & Rehab
11.2024 - Current

Assistant Manager

Damijan Supermart
02.2021 - 08.2023

Diploma - Practical Nursing

Mohawk College of Applied Arts And Technology

Diploma - Medical Administrative Assistant

Trios College

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Angel Agbinone