Anastacia Johnson
Santee
Summary
Knowledgeable Business Analyst with solid foundation in data analysis and keen eye for detail. Demonstrated ability to interpret complex data sets and contribute to insightful business decisions. Proven skills in utilizing analytical tools and collaborating within teams to achieve targeted outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Analyst Trainee
Coursera
10.2024 - Current
- Conducted ad-hoc analyses to address specific business questions and concerns, leading to improved strategies and decision-making processes.
- Identified potential business opportunities through comprehensive data analysis.
- Created visually impactful reports that effectively communicated findings to stakeholders.
- Developed custom data models to better predict trends and identify key insights.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
Facilities and Accounting Administrator
Sanford Consortium
09.2021 - 12.2022
- Reported on status of accounts payable and accounts receivable.
- Monitored cash flow carefully to ensure sufficient funds were available for operational needs and capital investments.
- Ensured timely payment of invoices, maintaining positive vendor relationships and improving cash flow management.
- Facilitated timely month-end closing procedures, enhancing the accuracy of financial statements for executive review.
- Processed bank deposits and reconciled financial statements.
- Prepared accurate cash flow reports.
- Improved accuracy in financial reporting by diligently reviewing and reconciling accounts on a regular basis.
- Achieved streamlined financial processes by implementing efficient accounting systems and procedures.
- Proactively identified opportunities for process improvements across various accounting functions to optimize efficiency and accuracy.
- Troubleshoot discrepancies in general ledger accounts by conducting thorough investigations into transactional details, ultimately resolving issues promptly.
- Administered coding on all documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Front Desk
Hampton Inn and Suites by Hilton
10.2020 - 06.2021
- Provided quick, reliable and effective customer service to elevate guest experience and assist in building a valuable and sustainable customer base for Hilton
- Handled check-in experiences and provided quality customer service for about 50-100 guests daily
- Made and adjusted reservations for guests; processed payments and resolved inquiries quickly
- Operated and managed Hilton software/database ensuring accurate entries
- Established and maintained strong relationships across departments and became trusted resource
- Multitasked and prioritized several administration duties, addressed and answered e-mails, contacted house cleaning for special orders, answered and managed multiple phone lines.
Collateral Support Specialist/Call Center Representative
Vervent
03.2020 - 10.2020
- Created and submitted accurate and complete collateral packages to Yamaha customers
- Took about 50 inbound as well as outbound calls to address and resolve escalated requests
- Displayed multitasking while using numerous platforms, such as Five9, Yamaha Finance, simultaneously to help operations run smoothly and make sure payments are processed accurately and timely
- Collaboratively worked in a team setting to process about five titles per day from start to finish.
Front Desk/PBX Operational Assistant
DoubleTree by Hilton
03.2018 - 01.2020
- Ensured positive guest experience by providing excellent customer service through verbal and written communication skills
- Utilized relationship building ability and marketing skills to increase and build a valuable and sustainable customer base for Hilton
- Accurately processed payments
- Quickly addressed questions and complaints
- Managed Hilton software/database to accurately track reservations and invoices
- Prioritized time efficiently to juggle office administration duties such as addressing and answering e-mails, contacting house cleaning for special orders, and answering and managing multiple phone lines.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, Minnesota01.2020
Skills
- Data Analysis
- Organizational Skills
- Teamwork and Collaboration
- Process Improvement
- Customer Service
- SQL and Databases
- Communication Skills
- Invoicing/AP
- Attention to Detail
- Multitasking
- Data Cleaning
- Data Storytelling
Technologyandtraining
- MS Office Suite
- Excel
- Data Analytics
- Word
- Outlook
- QuickBooks
- Impulse
- Lenel
- In-house ERP systems
Certification
- Google Data Analytics Professional Certificate - Google.
Timeline
Data Analyst Trainee
Coursera
10.2024 - Current
Facilities and Accounting Administrator
Sanford Consortium
09.2021 - 12.2022
Front Desk
Hampton Inn and Suites by Hilton
10.2020 - 06.2021
Collateral Support Specialist/Call Center Representative
Vervent
03.2020 - 10.2020
Front Desk/PBX Operational Assistant
DoubleTree by Hilton
03.2018 - 01.2020
Bachelor of Science - Business Administration
Capella University
- Google Data Analytics Professional Certificate - Google.
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