Summary
Overview
Work History
Skills
Languages
Timeline
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Anastacia Bunimovich

Calgary,Alberta

Summary

Ambitious young professional with a background in document control and the service industry, eager to transition into sales position. With a passion for building relationships, customer service and expanding my skills, fit to leverage previous experience to excel in new career.

Overview

5
5
years of professional experience

Work History

Document Control Clerk

HOCS Projects
06.2022 - Current
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.

Server

The Metropolitan Grill
04.2021 - 12.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server Shift Leader

Paper Street
03.2019 - 04.2021
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Skills

  • Excellent People Skills
  • Product and Service Sales
  • Customer Service
  • Multitasking Strengths
  • Product Promotion
  • Guest Relations
  • Verbal and Written Communication
  • Information Retrieval
  • Document Distribution
  • Data Accuracy
  • Process Improvement

Languages

Russian
Native or Bilingual
English
Native or Bilingual

Timeline

Document Control Clerk

HOCS Projects
06.2022 - Current

Server

The Metropolitan Grill
04.2021 - 12.2022

Server Shift Leader

Paper Street
03.2019 - 04.2021

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Anastacia Bunimovich