Anas Farah
Operator
Summary
Knowledgeable dispatching regulations and practices. Skilled in maintaining work records, dispatching personnel, tracking shipments, and coordinating activities of vehicle operators, crews, and equipment. Reliable team player with excellent communication and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Dispatcher
Yellow Cab
06.2023 - 02.2024
- Assisted in resolving customer complaints and grievances.
- Managed customer accounts and invoicing.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Developed strong relationships with drivers, fostering a positive work environment and improved coordination.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
Call Center Customer Service Representative
Co op Taxi
01.2020 - 02.2022
- Dispatched Cabs to requested address.
- Addressed customer account discrepancies and concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Booking Cabs and worker and Company accounts .
- Dispatched cabs and assigned them to their respective routes, ensuring the smooth operation of the company.
- Handled customer complaints and ensured that their needs were met in a timely and professional manner.
- Maintained accurate records and logs of work orders, schedules, and dispatches.
- Provided excellent customer service and performed general office duties.
Cashier
Save-On-Foods
02.2018 - 01.2020
- Operated cash registers, processed money, cheques, and credit/debit card payments, and scanned items.
- Calculated daily/shift payments received and reconciled them with total sales.
- Stocked shelves and cleaned the counter area, ensuring that the store was clean and presentable.
- Greeted customers and provided them with assistance and excellent customer service.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Skills
Written and oral communication
undefinedTimeline
Dispatcher
Yellow Cab
06.2023 - 02.2024
Call Center Customer Service Representative
Co op Taxi
01.2020 - 02.2022
Cashier
Save-On-Foods
02.2018 - 01.2020
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