ANAS DARSOT
Toronto,Canada
Summary
Dedicated public-sector professional with a Bachelor's degree in Human Resources Management and extensive experience in by-law enforcement, public safety, conflict resolution, and vehicle operations. Strong ability to work independently in outdoor settings while effectively engaging with diverse communities and maintaining precise written documentation. Background includes valuable roles with the Toronto Transit Commission and professional driving positions, showcasing a commitment to integrity and public service. Recognized for physical fitness, reliability, and a passion for contributing positively to community safety and well-being.
Overview
9
9
years of professional experience
Work History
Parts Driver
BMW Durham
11.2024 - Current
- Safely operated company vehicles while complying with traffic laws.
- Maintained delivery logs and inventory documentation.
- Represented the organization professionally at all times.
Manager / Supervisor
Chachees Chai Bar
10.2024 - Current
- Oversee daily café operations including staff supervision, scheduling, and payroll processing.
- Train and onboard new hires on customer service standards, safety protocols, and POS procedures.
- Monitor security footage and maintain loss-prevention practices.
- Handle cash management, opening/closing procedures, and inventory checks.
- Resolve customer issues and ensure high standards of service during high-volume shifts.
Self-Employed - Buying & Reselling
06.2017 - Current
- Purchased and resold automotive-related items including parts, accessories, and vehicles through online marketplaces.
- Conducted inspections to assess condition, authenticity, and resale value.
- Met with members of the public to complete transactions while ensuring personal and transactional safety.
- Maintained sales records, pricing logs, and communication history for accountability.
Freelance - Media & Graphic Design
06.2017 - Current
- Produced digital media, graphics, and promotional content for small businesses and online clients.
- Managed client communications, timelines, and revisions professionally.
- Maintained accurate digital records, invoices, and project documentation.
Detailer & Driver
Enterprise Rent-A-Car
09.2023 - 11.2024
- Operated fleet vehicles daily with a clean driving record.
- Inspected vehicles, documented damages, and handled customer concerns.
- Worked rotating shifts independently in fast paced environments.
Summer Student Carhouse Operator
Toronto Transit Commission
05.2023 - 09.2023
- Operated TTC vehicles in controlled and live environments following strict procedures.
- Conducted inspections and documented deficiencies accurately.
- Communicated via radio and in person with operations staff.
Safety Ambassador
Toronto Transit Commission
07.2021 - 07.2022
- Enforced TTC rules and safety regulations across transit facilities.
- Responded to public complaints and non-compliance using de-escalation techniques.
- Maintained detailed written logs and incident reports.
- Worked independently in high traffic public and outdoor environments.
Customer Service Representative
KGS Research
07.2020 - 01.2021
- Conducted outbound and inbound calls while adhering to scripts, privacy policies, and quality standards.
- Handled objections and complaints calmly and professionally.
- Accurately recorded survey responses and customer information in database systems.
Education
Bachelor - Human Resources Management
York University
High School Diploma -
Cedarbrae Collegiate Institute
Skills
- Well organized
- Parking & Municipal By-Law Enforcement Awareness
- Conflict De-Escalation & Public Complaints Handling
- Independent Outdoor Work & Shift Rotation
- Incident Reporting & Written Documentation
- Professional Driving & Vehicle Inspections
- Radio & In-Person Communication
- Multilingual Community Interaction (English, Urdu, Gujarati, Hindi)
- High-volume customer interaction handling
- Clear phone etiquette and active listening
- Accurate case notes and system documentation
- Managing multiple queues and priorities efficiently
- Consistently meeting quality, accuracy, and productivity standards
- Adapting communication style to customer needs
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
French
Limited Working
Timeline
Parts Driver
BMW Durham
11.2024 - Current
Manager / Supervisor
Chachees Chai Bar
10.2024 - Current
Detailer & Driver
Enterprise Rent-A-Car
09.2023 - 11.2024
Summer Student Carhouse Operator
Toronto Transit Commission
05.2023 - 09.2023
Safety Ambassador
Toronto Transit Commission
07.2021 - 07.2022
Customer Service Representative
KGS Research
07.2020 - 01.2021
Self-Employed - Buying & Reselling
06.2017 - Current
Freelance - Media & Graphic Design
06.2017 - Current
Bachelor - Human Resources Management
York University
High School Diploma -
Cedarbrae Collegiate Institute